MOTEL 6 - Albany NY - Airport

Positives: I like the fact there was a room available to rent.

Positives: price and location

Positives: I’m was disappointed because card for door open it be 3 times not working and staff help me to open this door he got this card to activate again when I arrive from store to go hotel this card not work again so I de ode to go office to check why card no work one of my man tell him don’t work but this man won’t do anything to my man for me

Positives: There was no breakfast as it was so bad I decided to not stay and travel the rest of the way home and left right after arriving at 1 am!!

Positives: Absolutely nothing!! Disgusting!! We left and didn’t even spend the night. We found a much better place for less down the road.

Positives: There is absolutely NOTHING TO LIKE about this motel 6! The desk clerk lied about having NON-SMOKING rooms when we made reservations through BOOKING.COM, The photos do NOT accurately show the condition of the place or the room interiors. and the rooms stink of cigarette smoke and other substances. The room was filthy, skanky, sparsely furnished, and the bathroom was disgusting. When we asked for a different room due to my wife's health condition the clerk informed us this room was the only one available. The desk clerk then agreed to cancel my reservation when I explained that we could not stay in the room and wanted to find alternative lodging. The clerk told me I would need to cancel the reservation through BOOKING.COM so the motel could refund my payment, telling me that BOOKING.COM had taken my payment and would issue my refund rather than motel 6. I spent more than an hour trying to contact and then speaking with BOOKING.COM customer service, explaining the situation, and being told that BOOKING.COM needed to confirm with motel 6 that we had canceled our reservation due to false advertising of services provided. The motel 6 desk clerk sent her security people to the room and forced us to remove our luggage and depart the premises even before we could locate lodging elsewhere, but assured us they would agree to BOOKING.COM refunding my payment for the reservation. After several weeks I disputed the payment through my credit card company because Motel 6 refused to refund my payment for the canceled reservation and BOOKING.COM denied any responsibility. Motel 6, with the help of BOOKING.COM, STOLE my MONEY by refusing to refund my payment after they forced us to leave their premises and lied about approving a refund for their falsely advertised room!