Romer Hell's Kitchen

Negatives: The limited breakfast items was a very poor offering.

Negatives: It took a little longer than expected to get our bags when we had checked them prior to our room being ready. Minor issue considering how great everything else was.

Negatives: Simple room, hotel definitely needs a bit of TLC and the breakfast area was too small for so many people

Negatives: My room next to the elevator. It is too noisy. We can hear the loud noise from the elevator go up and down

Negatives: I am writing to express my dissatisfaction with my recent stay (19. - 21. April) at your hotel in NYC (Hampton Inn Manhattan-Times Square North, 851 8th Ave, New York, NY 10019). Despite my expectations of a comfortable and quiet room, I was met with an incredibly loud and disruptive environment that made it nearly impossible for my family and me to sleep. we were located directly behind the lift. Throughout the night, I was disturbed by the loud operating lifts. Despite my attempts to address these issues with your staff and the information that the hotel was completely booked and that if we would need a new room for the next room we could complain again and be moved to a new room. The noise persisted, and we were unable to get the rest I needed. I understand that there may be factors outside of your control that contribute to noise levels in the hotel, but I believe it is your responsibility to ensure that your guests are able to rest comfortably and I would expected to be informed that this room is clearly way to loud and that we should decide on our arrival if we want this room or not. I was shocked that we had to pay the full amount for the first night. I hope that in the future, you will take steps to atleast inform your customers that the only room available is very loud and that you would offer a to stay in the room for at least half the price.

Negatives: Overall our stay was fine. Everything I'm about to list are very minor details. No fridge in the room, no pad on ironing board, no bar/restaurant, some outlets didn't work. Grubhub not allowed in the building after hours so I had to go down to meet them

Negatives: Price to offered standard.it was hostel conditions. Paper plates for breakfast ...

Negatives: The carpet is rather dirty and worn. The elevators floors were full of debris and did not appear to have been vacuumed during our weeks stay.There isnt enough room in the dining area to accommodate the number of people trying to have breakfast.