Sheraton New York Times Square Hotel

Negatives: paying for luggage storage after a bill that was already very high - the queue for breakfast - also, the fire alarm went on the first night and it was impossible to contact the reception - it stayed on for long, no response from hotel staff

Negatives: We previously stayed at this hotel in 2015. It is clear it has been deeply affected by the pandemic as it is a shadow of its former self. I would go as far as to say it is still a pandemic hotel in a lot of ways. With minimum facilities and overpriced food. Staff were borderline rude at every interaction from check in to bar service to housekeeping. We are not precious people but we are used to travelling and have never experienced such a lack of warmth and kindness. It was gruff and dismissive. The food in the hotel is extremely overpriced. For example the burger with bacon and cheese with fries is $34 plus tax plus 15% automatic gratuity. A continental breakfast for one person is $30 plus tax plus 15% automatic gratuity. If you decide to stay here do not get breakfast included. They only give you $30 per day per room to use for food and beverage as outlined above it’s not enough. Save your money and go around the corner where there are far cheaper options. Room was extremely worn and disappointing. Furniture was chipped. Couch in room was fraying and had tears. The bathroom was tiny (we are average sized Europeans). The toiletries were limited to a bar of soap shampoo and body lotion and motel quality towels. The coffee dock did not look clean so did not use. All of this was surprising for a highly rated property, the price and as we had such a positive prior experience. I will not be recommending.

Negatives: - did not find my payment, wanted to charge me twice - payment included 2 x30 usd spent - why? I don’t need that , feels fraud to charge that - rooms for a 4 star hotel was basic, part of furniture wood was old and used - breakfast had a long queue … for what you are paying .. that should be a bette experience - 5 USD to store a suitcase? common - not enouth good seating in lobby - elevators too complex - shampoo and soap soo basic for a 4 star hotel - coffee at breakfast had no options like espresso or other higher level

Negatives: NA

Negatives: My view wasn't what I thought it would be.

Negatives: Rude staff, hidden fees and average rooms

Negatives: This is not Sheraton, 5 stars, as was advertised. This is something else, 2.5 star hotel. Therefore, your advertisement was misleading and deceptive. It was heavily overpriced!!! Such a waste of money! The room was in need of renovation . Scratched walls, doors and furniture. No kettle or mining fridge in the room. Old dirty shower and towels. The mattress was too old, soft and uncomfortable. The cleaning lady was annoying, loud and with no manners. The staff was unpleasant. We feel like we were totally ripped off!

Negatives: Not too bad