Hyatt Regency Rochester
125 East Main Street
Rochester, NY 14604, US
Rochester, NY 14604, US
Hyatt Regency Rochester is pet friendly. Pet fee is there is a USD $60 fee per pet, regardless of length of stay with USD $10 of that fee being donated to a local animal shelter to help pets in need. The number of pets allowed is 2. Dogs only. Pet weight limit is 75 lbs. **In common areas, pets must be on leash or in carrier.
About This Property
Hyatt Regency Rochester is accessible from the Frederick Douglass Greater Rochester International Airport, as well as train station, bus station, all within 3 mi radius. The hotel is 3117 feet from Strong National Museum of Play. Located 492 feet from the Genesee River and connected to the Rochester Riverside Convention Center by a sky bridge, Hyatt Regency Rochester features a restaurant, lounge and fitness center with sun terrace. The air-conditioned rooms at the Rochester Hyatt Regency feature wood flooring and Hyatt Grand Beds. The rooms are equipped with 42-inch flat-screen TVs and WiFi. Each room is furnished with a coffee maker and seating area. American cuisine is offered at Morton's Steakhouse in the Hyatt Regency. Center City Terrace and Lounge is open for cocktails and light meals in the evening. Savory cuisine is available any time of the day at The Street. There is also a starbucks and a 24-Hour Market at the property. After working out in the gym, guests can swim in the heated indoor pool. The 24-hour business center has fax and copy services available.
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Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Accessible Parking
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Allergy-free Rooms Available
- Balcony/terrace
- Bar
- Blackout Curtains
- CCTV Security In Common Areas
- Cashless Payment Available
- Cleaning Products Available
- Closet
- Coffee Shop
- Coffee/tea Maker
- Complimentary Drinking Water
- Concierge Services
- Contactless Check-in/out
- Convenience Store
- Currency Exchange Service
- Daily Disinfection
- Daily Housekeeping
- Daily Newspaper
- Desk/workspace Available
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Individually-wrapped Food Options
- Ironing Amenities
- Kid-friendly Dinning
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Mirror
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant(s)
- Room Service
- Room Service Available
- Room Towels Provided
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Separate Shower/bathtub
- Slippers
- Smoke Alarms
- Sofa
- Spanish
- Staff Trained In Safety Protocol
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Valet Parking (charges May Apply)
- Vending Machine
- Walk-in Shower
Recent Reviews
Positives:
Great staff
Negatives:
The ELEVATOR doesn't work - waited over 10 mins and had to walk down the stairs with too much luggage. Other guests were talking about same.
The lobby is haunted by the sounds of a squeaky escalator.
Sounds like the mechanical maintenance needs work throughout
Review
Very good
Positives:
The hotel was clean, staff was friendly, the bar was nice and bartender was very pleasant.
Negatives:
The escalator wasn't working, I was told the parking fee was $10, it was actually $14. The breakfast at the restaurant was not good especially for the price.
Review
Superb
Positives:
Location was good and beds were comfortable
Negatives:
Noisy rooms and could hear people talking/showering in next room. Server at main restaurant was horrible. Replied rudely when we asked about an allergy for a child and when I asked another question about an ingredient she started yelling to the point we had to take our young kids and leave. The kids were horrified and didn’t even want to sleep at the hotel. I have never been treated so poorly. Sent emails to the hotel but no one even cared to reply. Paid good money to stay at a ‘nice’ hotel. Never again.
Review
Will never stay at a...
Review
Exceptional
Positives:
Location is right downtown and walking distance to the Strong Museum
Negatives:
The staff was apathetic. They have poor customer service and our room was unclean and still had stains on the toilet when I checked into our room. The reception staff also forgot to take my credit card for incidental fees upon check in and I have to call back and give them my card so they can put my bar charge through. From there they decide it was ok to charge me $150 for property damage without even informing me while we had a phone conversation. I didn't know until I recieved the invoice a day later, I had called to ask what it was. From the conversation it was obvious they made a mistake of charging me of room damages done by another guest in a different room since the check out date and the background of that photo didn't match up with my check out date and my room setup. I tried to resolve it with the manager by calling again but met with really poor customer service. I hung up felt like I was robbed. Emailed the Director of Rooms. No response. Then the manager called me a week later to admit their fault and reversed the charge. This left me with a really bad experience with Hyatt Regency overall. I cannot believe this is treatment is by a Hyatt Hotel.
Review
Poor
Negatives:
The property is old and smelly. The room is super dark. Don’t book it.
The staffs are bad. Both the front desk and house keeping. We call them and ask how come no one cleaned up the room, and the hotel said “the room cleaning is by request only.” Really???for a hotel???
Ok…. I respect the rules, but what I don’t understand is no one EVER mentioned it during booking and checked in. We have 5 families arriving at different time during the day, And NONE of us got informed.
Please…. If you are visiting Rochester, avoid this hotel. Horrible experience.
Review
Bad hotel and unacceptable service
Positives:
Good location
Negatives:
The bed was too soft
Review
Very good
Review
Pleasant
Review
Very good
Positives:
Nice hotel
Negatives:
Very bad neighborhood
Review
Good
Review
Good
Review
Very good
Review
Pleasant
Review
Disappointing
Review
Very good
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