Holiday Inn Express Cincinnati West

Negatives: The shelf the microwave was on was sagging: not sure how much longer it will hold on. The fridge was malfunctioning and would not turn off, making it a mini-freezer. The tiles in both elevators were cracked throughout. The attitude of the staff members was only "meh." On our last morning there, our exchange daughter showed us itchy bite marks on her legs that had started appearing (and increasing) at the beginning of our stay. We scoured her bed for any other evidence of bed bugs and found none, but we're treating our luggage as contaminated just in case.

Negatives: TV did not work and things looked worn

Negatives: I was very disappointed with the hotel, first off i had made the reservation for a king size room and when i was checkung in they gave me a queen. The room smelt of mildew, when I called down they said we will have our head housekeeper come spray. As I was wanting to know that they sprayed and also smell the awful smell I waited 20 mins and no one came. When I went to the front desk they informed me that the housekeeper left for the night. I still had to buy a bottle of spray because about every 30 mins it would start smelling again. The shower curtain was ripped and looked like possible mold growing on it. The breakfast was awful, watered down orange juice, the cream cheese had a water layer on it and the sausage we had was horrible. There was also dust and cobwebs on the top of the lightup headboard. I don't like complaining but when I pay what I pay I don't expect to have service this bad.

Negatives: Handicapped bathroom shower seat had 3 screws out of 6 that were visibly loose and the seat was unstable. I asked at front desk to have maintenance fix. Later the front desk said it was repaired; however, it was not as two screws were still visibly not tightened. After second request, staff put a shower chair in the shower stall. Breakfast was monotonous and not appetizing. Coffee was fair. For the price per night the food quality ought to have been better. Our bathroom floor was dirty and not cleaned our entire 3 day stay. We had only left dirty towels on floor. On Saturday the dirty towels were removed but we were not given clean towels and had to ask front desk for clean towels. The trash was not emptied our entire stay. We did not have a Do Not Disturb sign on our door as our room did not have a sign to use.

Negatives: Carpet was horribly stained.

Negatives: Set up odd (floor plan) Felt old and run down Part of bed headboard fell off as getting in Fan/AC loud rattling and noisy on all settings No door hangers for room cleaning/privacy Cleaning did not happen at all during 3 night stay

Negatives: The view from our room of the vacant lot - which I remember, used to be where the side by side motel rooms were located, when this Hotel used to be called Imperial House