Hyatt Regency Cleveland At The Arcade

Positives: EXTREMELY DISAPPOINTED- Do not recommend and please save your money this is not up to the standards they market for! We stayed two nights- business and pleasure as well- upon arrival you have Valet which is $50 each day (so for us $100) the valet nor was a there a bell hop or a cart provided to us for our luggage or any assistance with getting our bags out of the car at all- we then proceeded to check in and there was a wedding going on so several levels were blocked off and no assistance whatsoever; it was not even offered or mentioned- I’m not sure if the event is why the overall service was awful for this price point (about $900 for the 2nights with a city room view which is mostly of the top of buildings not what we expected as well but I’ll get to the room in a minute). We checked in and the girl was friendly yet provided us with direction to get to another tower and our room- we walked around as the directions were not clear so we are walking around with luggage for at least 20minutes trying to figure out where to go- I finally called the front desk back instead of walking all over again (remember there is a wedding going on so you can’t access certain areas) and requested for someone to meet us and show us! A girl did come down and I expressed my frustration so far and how I wasnt pleased at all by the experience so far- she did apologize and say they should of offered us a cart or someone to help us or show us the proper areas especially due to the event- we finally get up to the room and the first thing we do is head towards the windows to look at our “beautiful city view” which is some string lights across the way but mostly the top part of the surrounding buildings (mind you $900 for 2days and no notice above an event going on and perhaps limited services available) then there was food not cleaned up on the window sill so no one took the time to properly inspect the room- again for this price and status of this hotel was unbelievable to me.

Positives: Close to everything. We were able to walk to every place we wanted to go.

Positives: Not what we expected at all. The Marriott Residence Inn is SO much nicer and worth the money.

Positives: This is my 2nd time staying here. I love the location of the hotel. It is within walking distance to so much. The rooms are very nice & the hotel is beautiful

Positives: Stayed here before and really liked this place a few years ago

Positives: The beauty and architecture

Positives: The inside lights by the stairs and friendly staff