Best Western Carlisle South

Negatives: When I arrived, no one was at the front desk and the employees were loudly chatting in the bar area. The king room I reserved was unavailable. I’m not really sure what the point of a reservation is if they don’t save the room for you and can’t fill it. I was given keys to a first floor room. They didn’t work. The front desk person went back and forth twice and couldn’t make them work either. She tried a second room a few doors down. She couldn’t make keys work for that one either. By then I had been there for more than half an hour and was getting annoyed. I was finally given a third room on the second floor. One of the employees instructed me on how to use the elevator like I’d never seen one before, which was very strange. I settled into the room (the keys finally worked) and got ready for bed. While lying in bed, I saw something move in my peripheral vision. I turned the light on and promptly discovered a bedbug on my pillow. I killed it and photographed it for evidence. It was by this point 2 in the morning. I moved the other bed away from the wall and inspected it and found nothing, so I tried lying down there as soon as I turned the light off the same thing happened again. I realized I had been bitten on my arm and my face. I killed the second bug. I set down the tissue on the nightstand and discovered a third one. I packed my things, using the plastic trash bags and laundry bag to isolate everything that had touched a bed, and I left. The front desk was empty on my way out, so I left a message for the hotel in this app. I ended up spending the night (and washing clothes) in my family members’ home, even though they definitely did not have room for me, which is why I had a hotel reservation in the first place. The next day I called the hotel to report this (no one had answered the message I left through Booking.com). The man who answered the phone did not even act surprised. He did not apologize for what happened.

Negatives: N/A

Negatives: No complaints

Negatives: Breakfast ended at 9. Way too early - not even a cup of coffee. The room was on first floor and the window only had a sheer curtain, no shade. I did not feel safe or private.

Negatives: Overall very good, breakfast could be better to include fruit.

Negatives: Poor Wi-Fi signal in room

Negatives: The bathroom needed a larger nightlight. It was pretty dark if you needed to use the bathroom at night. The staff is aware and they are working on it.

Negatives: Lack of directional signage for rooms- I would just suggest that hallways be labeled with which room numbers are allocated to them and directional arrows.

Negatives: Not as clean as I like - hotel was older style