The Majestic Philadelphia Airport

Negatives: After a flight connection cancellation, I booked a room at this property around 11 pm while in line at the airlline's service desk, paying in full for the night. I immediately sent the property a message noting I would not be arriving before 1 pm, but this message bounced back with a response saying that it was too late for the property to take messages and grant requests. When I arrive at the property at 1 am, all rooms are gone. The lady at the desk, matter-of-fact states there's nothing she can do for me and doesn't even try to provide advice or support about where to find alternative accommodation. She was unsympathetic to my request for a refund, referring me to booking.com. A couple sitting in the lobby experienced the same problem. Luckily, we all found rooms in a motel 300 feet away. It's hard for me to know if this was a problem with the property, with booking.com, or both, but something went wrong, and it should be fixed. This was an exceptional night with dozens of cancelled flights, yet it's disappointing that (1) the property did not honor a fully paid room. (2) My message about my expected time of arrival could not get through (3) I understand there may have been desperate people/families before me in need for an accomodation with an empty room that may not have ever been occupied. Things can happen. But in this case, the least you can do is to let me know in advance that I will not find a room so I have more time to find an alternative accommodation and avoid an un-necessary, and expensive trip to the hotel. Finally, it took some time, two weeks to be precise to, eventually get a refund from booking.com. A button to contact customer service should not be hidden behind several clicks.

Negatives: The staff were very unfriendly, and I was overcharged for my deposit. From $100 to $139.31. My room was very dirty & the entire hotel was very run down. Way too much for the price I paid for one night. I do not recommend.

Negatives: Nothing

Negatives: No place to eat

Negatives: I immediately noticed the extremely hot hallway - thank goodness the room was cool.

Negatives: The hotel has no sign with the name The Majestic and the whole place needs renovation. We were given a room where the stain covers the toilet and the room smells due to carpet being cleaned by water. The room was replaced by another with some the light of the toilet broken.

Negatives: They was smelling around the the building smel must sel did not smell good

Negatives: The side entrance door way was filled with spiders and its webs. Large spiders that we had to dodge every time we came in and out, -we were afraid of being bitten. The inner door closed loudly even if you closed it gently and I felt bad for the other guests that had rooms near that entrance. The wall paper was buckling off the walls. Although the bathroom was very clean, I saw rust and hard water stains in bathroom. The sink water never became hot and the shower finally become hot but only after running it for 5 to 10 mins. The TV had no signal to watch it, and there was no fridge, I was told it was a special request. I was quite disappointed as I have paid less for rooms in the past and have gotten much more.

Negatives: Tub and sink had a lot of rust stains. Sink was cracked. Tiles in the hall were loose. Very old and not updated.