Hilton Philadelphia at Penns Landing

Negatives: Homeless guy sleeping in hall to garage elevator lobby. Elevators and halls smelled like Marijuana smoke. During booking was told breakfast was at 6:30, was actually served at 7, didn't get to eat before my work day.

Negatives: I didn't like that you had to pay for a microwave and parking was not included with the stay if you're a guest.

Negatives: Paying for parking, no complimentary coffee in the am, bed was horribly soft, bath didn’t drain nor was there a fan, therefore the whole room filled with steam from shower- shall I keep going..??

Negatives: The emergency alarm going off at 330am with no explanation of what happened or what was going on. Was up the remainder of the morning after

Negatives: I didn’t like the fact I paid to stay there and separate from the stay, I had to pay a lot for parking.

Negatives: The Service Me and My Wife got on arrival by staff wasn’t as welcoming .

Negatives: We couldn’t check in until later than 4

Negatives: The property is lovely, but it is an older hotel, so things like the bathrooms need renovating.

Negatives: The hotel was great until my penultimate day. I returned about 6pm to the hotel. I went to see if the coffee bar was open and on my way there i passed a parked porter's trolley. I noticed a ladies top the same as one of mine and then a dress the same as one of mine, a more thorough look made me realise that everything on the trolley was mine. I met one of the porters at this point and he confirmed that the house staff thought I was checking out and so had packed and removed all of my belongings from my room! So strangers had touched and packed all my belongings and left them in a lobby!! if I was checking out why would I leave everything behind? I spoke to the duty manager who checked my booking and confirmed that I had paid until Monday and was appalled at what had happened, both she and the porter had never seen this done before. she agreed that it was all very strange and even when I was leaving on Monday said she was still trying to work out what had gone wrong. My ear buds were missing but I was told that I could not be compensated for them without a police report. That was something I did not have time to do as I was flying out to London that afternoon. I had 20 dollars put on my account and my glass of wine paid for and was given a number of Hilton honour points equivalent, I think, to a one night stay. however, the chances of me staying in a Hilton hotel again are pretty slim. I think to be fair, that was everything the manager was able to do. I would like an explanation as to why this happened. It left me feeling pretty uncomfortable and vulnerable and took the shine off what had been a really nice stay. I think I should be compensated for the loss of my ear buds and for my wasted time in having to unpack, check and repack my belongings and also for the anxiety that this unnecessary event caused due to someone's incompetence.