Renaissance by Marriott Philadelphia Downtown Hotel

Negatives: It had no privacy people next door can here everything. They played music through our door .

Negatives: Restaurant was convenient but TERRIBLE service! I myself & also others (watched) - no one greets you or says you upon entry until you can get the attention of a server after several tries. A hostess might be a good addition. If that’s not in the budget, then train the servers to “notice” new patrons as they enter the restaurant.

Negatives: There is virtually NO closet space. Apart from a small drawer and 4 (FOUR!) coat hangers, there is NOTHING -no shelves, no surfaces. And not for lack of space, the room is big enough to fit a BIG wardrobe. It is UNACCEPTABLE to live out of a suitcase for $300+ a night. Marriott should be ashamed! Oh and also, there is only ONE hook in the bathroom to hang a towel. There are no towel racks for hand towels. And again, not for lack of space. There are whole empty walls in there. And for good measure, having charged more for a "park view" room, they haven't cleaned the windows in I don't know how many years, so your park view is completely blurry and obscured by dirt. The answer I got from the staff was "We clean the windows from the inside but there's nothing we can do for the outer side of them"! Needless to say, it is LAUGHABLE to suggest there is no way to clean the windows from the outside. This was THE WORST 4-star hotel I've ever stayed at. Avoid at all costs!

Negatives: It was not clean, quiet or comfortable. The beds were hard, sheets thin and even the blankets were tapper thin. There was no sound proofing so I could hear the person peeing next door and everytime someone opened or closed a door down the hallway— including everytime someone used the elevator or talked in the hall. The room was very dusty and just overall worn. The hotel LOOKED fancy and welcoming but it was not comfortable and I did not sleep well.

Negatives: The air con was quite noisy

Negatives: Furniture was tired. Worn out chair. Bed frame was slightly damaged.

Negatives: Loud air conditioning Noisy slams when doors closed Weird shower

Negatives: Too dark I was not attended as i would like it No check in info and quick registration made from somebody attending the lobby area No info about services and what is included or not Pool water was pretty poor of cleaning and i decided do not swim Second morning breakfast was very complicate and we wait 30 minutes before to be assisted At check out i informed that breakfast was included and front desk didn t have this info in the system In general the employees are not well trained and hotel is not well managed as on other bonvoy places

Negatives: Bathroom lights were on the dim side.