Embassy Suites By Hilton Hotel Nashville - South/Cool Springs
820 Crescent Centre Drive
Franklin, TN 37067, US
Franklin, TN 37067, US
Embassy Suites By Hilton Hotel Nashville - South/Cool Springs welcomes four-legged guests at their pet-friendly accommodation. Pet fee is $75/stay (1-4 nights) $125/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Dogs and cats are welcome.
Reserve a room
About This Property
This hotel is 20 minutes south of Nashville in historic Franklin, TN. It offers a free shuttle to locations within a 5 mi radius of hotel. The Embassy Suites by Hilton Nashville South/Cool Springs features an indoor swimming pool, sauna and whirlpool. There is a fitness center and a business center for guests to use. Helpful amenities include laundry, dry cleaning, and an on-site ATM. Also EV chargers for a surcharge are available. All guest suites have a dining area and a seating area with a sofa bed. The rooms come furnished with a microwave and refrigerator. WiFi is available for a surcharge. A full, made-to-order breakfast is served every morning at the Cool Springs Embassy Suites. An on-site restaurant, the Athletic Bar & Grill, is open for lunch and dinner. Room service is available. CoolSprings Gallaria is under 2 miles' drive from the Nashville South/ Cool Springs Embassy Suites. The Nashville International Airport is just over 20 mi away.
Room Types
2 Double Corner Suite Non-Smoking (refundable)
1 King Suite Premium Room Non-Smoking (refundable)
2 Double Suite Premium Room Non-Smoking (refundable)
2 Double Pure Allergy Non-Smoking (refundable)
2 Double Corner Premium Suite Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- ATM Or Cash Withdraw On Site
- Access To Health Care Professionals
- Air Conditioning
- Air Conditioning In Public Area
- Airport Shuttle (charges May Apply)
- Allergy-free Rooms Available
- Alternative Meal Arrangement
- Arabic
- Balcony/terrace
- Bar
- Body Thermometer Available
- CCTV Security In Common Areas
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Coffee Shop
- Coffee/tea Maker
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Desk/workspace Available
- Doorman
- Electric Vehicle Charging Station
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Breakfast
- Game Room
- Garden
- Gift/souvenir Shop
- Grocery Delivery
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Happy Hour
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Indoor Pool
- Internet Access (charges May Apply)
- Invoices
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Mobile App For Room Service
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Spanish
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Swimming Pool
- TV & Movies/Shows
- Taxi Service
- Telephone
- Vending Machine
- Wheelchair Accessible
- Wi-Fi Available In Public Areas (charges May Apply)
Recent Reviews
Positives:
Staff was friendly, everything was clean and relaxing.
Review
Exceptional
Positives:
The location was fairly good, right by the interstate and easy to access. The afternoon staff was nice, but unable to help us.
Negatives:
We reserved a King Bed- Corner Suite room. We arrived and checked in, only to find when we got up to our room that we were in a corner suite that smells STRONGLY of cat pee, has a stained couch, and has 2 double beds instead of a queen. We explained the situation to the front desk who blamed it on the 3rd party site we were using, but the manager offered to fix it and change our room to a king. Great, No problem! We go to the new room later that evening to find that our key cards don’t work for our new room. We go to the front desk, they tell us that our room was never changed. Very unpleasant towards us, eye rolls and everything. Finally, agrees to change our room to a king bed per our reservation, refuses to reduce the rate in spite of downgrading the room. We get to the room: also smells like cat pee and all of the furniture is stained.
In short: don’t recommend. Rooms are okay, but the smell is horrible. The staff ranges from incompetent to outright antagonistic.
Review
Poor
Positives:
I’ve stayed at many Embassy Hotels. This is one of my favorites.
Negatives:
Needs more room service choices.
Review
Exactly what I Wanted
Positives:
Shower pressure and happy hour
Negatives:
Absolutely everything where do I start. This is the worst embassy I have ever gone to. It's old and very outdated. Let's start with the breakfast it was cold, and they held the sausage and half cooked bacon hostage. Everything was cold
Review
Remodel this hotel, ruined my...
Positives:
Staff were all friendly and helpful, happy hour with drinks and snacks was a nice surprise, bartender was very attentive to a full bar.
Negatives:
No hot tub, beds not that comfortable, showers need some updating and deep cleaning.
Review
Good
Positives:
I love it all. The staff the pool the food.
Review
It was amazing
Positives:
Breakfast. Close to restaurants and shopping.
Negatives:
The mattress on the sofa bed needs replaced. It was not comfortable at all. I paid 300 + and didn't have a comfortable place to sleep. Also I'm not a fan of having to pay to park now.
Review
Very good
Positives:
The location. It was near the mall and other restaurants and stores.
Negatives:
Rooms were Antiquated
Review
Good
Review
Pleasant
Positives:
The breakfast and the cleanliness of the rooms
Negatives:
View
Review
We were woke up by...
Positives:
Not much, breakfast was good though.
Negatives:
They need to upgrade rooms badly… look to have been let go
Review
Disappointed
Positives:
It was nice, location was good, it was clean
Negatives:
The tvs were not smart tvs for the amount of money the rooms are worth. Also the toilets barely flushed.
Review
Pleasant
Positives:
Good staff. Well serviced and friendly.
Negatives:
Crusted food on back of a chair in our suite.
Review
Nice hotel and the omelette...
Positives:
Very nice staff
Negatives:
Property needed upgrade very old
Review
Was nice enough just not...
Review
Very good
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