Extended Stay America Suites - Knoxville - West Hills

Negatives: Bed not made bathroom very dirty TV not working wifi very very slow

Negatives: The room wasn’t very clean, the tub had hair on top of the drain cover, the bed sheets and blanket was stained. The second room we rented for our friends there bed wasn’t even made and the bed was nasty and the toilet had poop in it were it hadn’t been cleaned.

Negatives: Checked in super early Friday morning, the hotel smells like weed. There was no parking, they had us park in front of the dumpster. The breakfast is a joke. Nothing is kept in the rooms like cups or plates , you have to request them. Saturday morning woke up to a group of people parked right next to our truck and trailer , partying , drunk and loud. They were using our trailer as a cooler stand. Other guests asked to have the people removed and the gentleman at the front desk was seen drinking with the party instead of asking them to leave. We asked the young lady at the front to please ask them to at least move and let her know that her gentleman employee was outside drinking with them. She called someone. The gentleman saw us in the hallway and asked if we wanted the party people to move , we said nope we are leaving this is crazy. We packed up all our stuff in the truck and as we went to move our truck and trailer the party group grabs their cooler off our trailer. I walk to the front desk and tell the young lady we wanted a refund. She says ok no problem. Doesn’t ask how she could rectify the situation or anything.

Negatives: Breakfast

Negatives: It fulfilled its purpose but not something I’d do again. It’s worth spending an extra $20-30 for a cleaner more comfortable experience.

Negatives: The TV was not working. We called about it and was told “yeah, its been out all day. “. Found out later that ours was the only one not working. No offer to try and correct. The recliner is broken and under it we found a pop bottle. The desk clerk spent more time outside than at the desk Terr

Negatives: Other people who say there didn’t know how to behave. They talk to loud in the hallway, they slam doors behind them, and my last night there someone came in late and very drunk very very loud 12:30 to 1 am. Then at 5 am someone left loud and slamming doors.

Negatives: Room had a smell