Canopy by Hilton Memphis Downtown
164 Union Avenue
Memphis, TN 38103, US
Memphis, TN 38103, US
Pet guests are welcome at Canopy by Hilton Memphis Downtown. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Both dogs and cats are welcome.
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About This Property
Located in Memphis, a few steps from AutoZone Park, Canopy By Hilton Memphis Downtown has accommodations with a fitness center, private parking, a restaurant and a bar. With free WiFi, this 4-star hotel offers room service and a 24-hour front desk. The property is 500 yards from the city center and a 6-minute walk from Orpheum Theater. Popular points of interest near the hotel include FedExForum, Fire Museum of Memphis and Memphis Rock ‘n’ Soul Museum. Memphis International Airport is 10 miles from the property.
Pet Amenities
Their “Paws in the Neighborhood” program at Canopy by Hilton Hotels welcomes pet guests as soon as they walk through the door! They are greeted with a gift bag filled with toy and treat surprises, along with a guide featuring local dog-centric things to do.
Room Types
1 King Bed Room (refundable)
1 King Bed Room Hearing Accessible (refundable)
2 Queen Beds Hearing Accessible (refundable)
1 King Deluxe Room (refundable)
1 King Bed Premium Hearing Accessible (refundable)
1 King Premium Mobility/Hearing Accessible with Roll-in Shower (refundable)
1 King Bed Corner Room With Sofabed (refundable)
1 King Bed One Bedroom Suite City View (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
4:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- 24-hour Security
- Air Conditioning In Public Area
- Bar
- Body Thermometer Available
- Coffee Shop
- Concierge Services
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- Fireplace
- First Aid Kit Available
- Fitness Center
- Free Face Masks
- Free Wi-Fi
- Gift/souvenir Shop
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Non-Smoking Rooms Available
- Non-smoking Property
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Room Service
- Safety Deposit Box
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Sterilizing Equipment
- Temperature Check For Guests And Staff
- Valet Parking (charges May Apply)
- Wheelchair Accessible
Recent Reviews
Positives:
Absolutely loved this property will be back soon …love how they had my name on the Tv saying welcome
Review
Love everything about it
Review
Very good
Positives:
The location was perfect. Walking distance to Beale Street and FedEx forum
Negatives:
Room was dirty and very disappointing. The shower was molded and stained, old urine on the floors like it was not mopped before we came and carpet was stained, walls were dirty. $ 1000 in a room for a basic hotel and hotel experience is insane and this definitely was not worth the money. Housekeeping did not come to our room all weekend and it was a struggle to get towels. Overall, horrible. I would not come back. Fire Alarm went off , no fire. Even if it was a drill( which we were not told) , it would’ve been nice to be informed at 8am instead of us having panicking trying to figure out what’s going on or if we need to leave.
Review
Somewhere to lay your head,...
Positives:
Location
Negatives:
Cleanliness
Review
Downstairs and location are the...
Positives:
Great breakfast
Review
Exceptional
Positives:
Very good location, and the facilities were excellent.
Negatives:
The location was close to everything we wanted to do.
Review
The location has friendly and...
Review
Exceptional
Positives:
Location was good. Decor was nice. Nice to have a coffee shop on premises.
Negatives:
Elevators were broken when we arrived. We did not get any advance notice that would have allowed us to get a different hotel. We ended up on the 4th floor. Very inconvenient for my 78-year-old mother to climb stairs every day. Elevators remained out of service our whole trip and there was no communication on when they would be repaired.
Review
Disappointing
Positives:
The staff was very nice.
Negatives:
It wasn't very clean. The elevator was out due to flooding, but I didn't get a discounted price. The restaurant was out of most of the food that night.
Review
Passable
Positives:
Location is great! Very easy walk to Beale Street and nightlife. Felt safe. Staff were so very friendly and helpful during my stay.
Negatives:
It is no fault of the hotel, but there had been what was described as a flood in the hotel closing the first 3 floors. I assume this is due to leaking pipes or broken sprinkler system. The elevator was broken and we were on the 5th floor. We were offered a refund but couldn't find another room that met our needs within walking distance. The only complaint about the room was that the bed was not as comfortable as I would have expected in a Hilton.
Review
Great location and courteous staff
Positives:
The hotel was fine
Negatives:
Overcharged for parking, attempted to message the hotel to ask why & never received a response back
Review
Good
Review
Superb
Positives:
Good location
Review
Fine
Review
Very good
Review
Very good
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.
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