Extended Stay America Suites - Memphis - Wolfchase Galleria
2520 Horizon Lake Drive
Memphis, TN 38133, US
Memphis, TN 38133, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
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About This Property
This Extended Stay America - Memphis - Wolfchase Galleria is located in Memphis and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Memphis is equipped with a stove top, microwave and a refrigerator. The hotel also provides guests an iron and ironing board and upgraded bedding with extra pillows in every room. A grab-and-go breakfast is served every morning and includes bars, muffins, hot cereal, coffee and tea. Laundry facilities are available. The property offers free onsite parking. Attractions within close proximity to the hotel include the Wolfchase Galleria Mall, the Graceland and the Memphis Zoo.
Room Types
Deluxe Queen Non-Smoking (refundable)
Deluxe Queen Accessible Non-Smoking (refundable)
Deluxe King Non-Smoking (refundable)
Suite King Non-Smoking (refundable)
Deluxe 2 Full Non-Smoking (refundable)
Suite 2 Doubles Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- DVD/CD/Blu-ray Player
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Facilities For Disabled Guests Available
- Family Rooms
- Fire Extinguishers
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Breakfast
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Meeting/Banquet Facilities
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Safety Deposit Box
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Sofa
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
Location The room was GREAT
Review
Exceptional
Positives:
Need improvement but good people good location need a repair keep up the good job
Negatives:
The staff
Review
Nerds improvement but staff is...
Positives:
I came to lay my Dad to rest and this location was conveniently placed to make moving around the West Memphis area, as I was new and unfamiliar with the city itself. My room was in a location on the floor where I wouldn't be disturbed by noices of other guests entering the floor. Room temperature was good. The kitchenette was convenient as we traveled with food and it was able to be kept fresh until we hit the road again.
The staff was very friendly and professional. The facility was very clean and comfortable. Quiet location inside and out.
I even managed to leave one of my bags, it was located by the facility maintenance and the Front desk clerk Derica called to inform me. We made arrangements for me to come back and pick it up. I was so appreciative of that.
I will be booking again.
Negatives:
No problem existed
Review
Amazing experience at this location
Review
Exceptional
Review
Exceptional
Positives:
Friendly and clean
Negatives:
How far is from the Main Street
Review
Nice
Positives:
The area, it was right behind the mall. Plenty of places to eat
Negatives:
Needs firmer mattresses
Review
Good
Positives:
I like that the staff was friendly and the take and go breakfast options.
Negatives:
I didn’t like the parking lot, it was riddle with trash, and a few fights happened on the lot. I didn’t get much sleep because of a couple was fighting each night I was there. Too much arguing and physical abuse during the wee hours of the night. The bed was like sleeping on a flat board! The toiletries seem like they were for people in prison. Lastly, I didn’t like that I had to go to the front desk to get towels & other things. Why ask your guests to tip the staff when we have to work almost as hard as they do!?
Review
I would never stay at...
Positives:
Staff was friendly and polite.
Negatives:
The mattress on the let out couch was dirty, the tub was also dirty , your shower was not working , and your headboard of the couch was dirty,The sink was dirty ,your arm chair had an weird smell and would not let out and your walls are dirty.
Review
Disappointing we didn’t even bathe...
Positives:
The staff was nice. Tyrone has the best customer service skills even though he's new!
Negatives:
Even though I was in a handicap room, the shower only went has high as my waist. There were spiders in the shower and kitchen area. There was also a leak under the sink in the bathroom. Because there were no more available rooms I had to just stick it out there.
Review
It doesn't seem like there's...
Review
Exceptional
Positives:
Everything . Room was clean. Staff very friendly
Review
Exceptional
Review
Bad
Review
Exceptional
Positives:
Check in went well and they tried to get me the accommodations I requested but the hotel was too full to get me closer(I have a limp and distances are a little tough)
Negatives:
Room was "shopworn" and carpeted areas needed cleaning-parking lot had potholes and hadn't been cleaned in sometime-they have a lot of construction workers that stay there and they feel they can clean their vehicles on property-not the property's fault but it makes it difficult to get through the area
Review
Passable
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