Hampton Inn By Hilton And Suites Memphis-Beale Street

Negatives: Took a little time to check in and out but, other than that, nice stay.

Negatives: Blind in room broken and wouldn’t open! Told reception straight away. Was told someone would come up after delivering luggage. No sign after an hour. Reminded reception when went out to dinner and was told he was still delivering luggage. Next morning reminded reception (same person) …. Still no one came. Lifts were out of use one morning and had to walk up and down from 6th floor - no pre-warning. Lots of people loitering around entrance - strong smell of drugs.

Negatives: Breakfast! One lift working. It’s tired and needs some TLC

Negatives: No hot tub

Negatives: Nothing

Negatives: Too much plastic at breakfast. Cups plates cutlery.

Negatives: Could be loud from the beal street, for the price it could be spotless.

Negatives: We booked this hotel specifically for it's location--within walking distance to Beale St. and for the guaranteed garage parking. That is the only reason for the 2 stars--because everything else about this hotel rates less than 1 star. The front desk clerk when we checked in moved slower than molasses in January. Despite paying up-front through Booking.com, we still had to pay a $100 deposit "for parking and incidentals." We were told that the $79 ($100- $21 for parking) would be refunded "in 1-2 weeks!" There is only one working elevator in the building and it sounds as if it was installed in 1920. You cannot get to the upper floors via the stairs from the lobby--more on that in a minute. Our king room had a great view and the bedding was clean. The mini fridge has no freezer compartment but the ice machine down the hall works. The carpet felt greasy. The bathroom toilet made a hideous screeching noise as the tank refilled--and it ran forever. We asked for maintenance to come fix it. They never did. There was mildew in the shower and the towels smelled musty. After a pleasant night out we returned to our room and had just settled in when the fire alarm went off. The whole building waited on the street corner while the fire department showed up--but never entered the building. When we were let back in, it quickly became apparent that the lobby full of people could not all wait for one creaky elevator to transport us back to the upper floors. We asked how we got back to the stairwells that we all used to evacuate the building--and were told that a staffer would have to escort us through the employee only section of the ground floor! We were awakened at the apparently acceptable hour of 8am by cleaning staff having a LOUD conversation up and down the floor. We've had a nicer room, with a working toilet, at a $99/night Days Inn. For $270/ night, we expected much better.