La Quinta Inn & Suites by Wyndham Gonzales

Negatives: Our bed was too soft and my parents said theirs was too hard. There is a pet fee, which was a little unexpected. The alarm clock provided by the hotel was pre-set (NOT by us) for 6 am on a Sunday and it took me 3 times to figure out how to turn it off rather than just snoozing. Since I was startled awake by the alarm, it was hard to ignore the loud banging of the doors closing for the many, many workers leaving to go back out to work at 6am. Definitely heard the next-door neighbors talking. Could hear every word and they weren't yelling.

Negatives: N/A

Negatives: Receptionist don’t really talk, or smile. Just there.

Negatives: Room didn't have a curtain to block light at night that would have been so much better

Negatives: While waiting for the elevator on the first floor you can see an old broken down trailer house ,it’s an eye sore and takes away from the nice facility. It would’ve been smart to put up a fence to block out the terrible view and keep the clean feel of LaQuinta.

Negatives: I secured an early check in so I could take a quick shower and change clothes before my event. I partially unpacked, laying some of my clothes on one of the beds. I left my weekender bag on the bed as well. Upon returning after my event, I went up to the room. It was locked from the inside, but my key for the door worked. When the door partiallyopened, I saw a woman leaving the bathroom. I asked why they were in my room,a man came over and slammed the door. In retrospect, this was a security problem for both me and the new occupants. I went down to the front desk, and complained. The woman, I assume was the manager, said she had been called back in to sort it out. They were aware that someone else was in my room. They said they would get them out, and get me back in. I told them that I didn’t want a room someone else was in and I didn’t know what they had done in the room. They told me they had only been there about 15 minutes, but I question that since the manager had been called in and was there. They had retrieved my belongs from the room, but there were things that were missing. What I know was missing was my shampoo, my mouse, my antiperspirant and a 3 book set I was studying. They told me they would cancel a reservation for someone who hadn’t checked in and give me their room. I was highly concerned because I had information in my bag that was confidential such as bills and credit card information. I felt violated and my trust was broken with this hotel and the staff. The manager told me that the employee had given the key to the woman and said she had the same name as me. The only difference was there was an I in her name. I have a very unusual spelling of my last name. The manager printed on my paper and crossed out my room number and wrote in the new room number. It showed my information at the top and the woman’s check in signature below showed the only similarity in the last name was they both began with a “B”.

Negatives: n/a

Negatives: Pool