Hotel Granduca

Negatives: Significant renovations were taking place at the property during my visit, which meant that the typical dining space was closed as well as the patios, and only the pool area was open. However, in order to reach the pool area guest were required to walk outside and all the way around the property to access this area. The property did not inform guests of the extensive renovations and minimized the work being done. Work on the property due to renovations begin early in the mornings and lasted all throughout the day, creating a very loud and disruptive atmosphere making it impossible to work remotely uninterrupted from property. Upon check out, I requested to speak to a manager and there was none available. I shared how my room did not have a basic amenity such as a refrigerator causing my $50 custom-made gumbo to spoil. I was only offered a breakfast for the many unacceptable interruptions and inconvenience experienced while staying at this property. I requested that a manager give me a call and to date I have not heard from anyone from the property. I am recommending to my colleagues and business partners to no longer stay at this property when visiting Houston due to the poor accommodations and customer service.

Negatives: I had to move from the first room as the hotel accepts pets and a dog was barking next door. The absolutely astonishing black mark against this hotel is that they are yet to refund me deposit- 2 month after the fact! I have been contacting them weekly fur an update in my status and it has gone from “the deposit has been released, contact your bank” to “I will look into this for you” Completely unacceptable.