DoubleTree by Hilton Hotel Dallas - DFW Airport North

Negatives: Rooms were a little outdated

Negatives: I picked this property because of the 24/7 airport shuttle. Unfortunately it wasn’t available when I needed it costing me $44.

Negatives: The main issue was that there was no hot water at all on the morning of our departure and we were told that this was not an uncommon occurrence. We faced a 17+ hour flight later that day without being able to take a shower. We resolved this by requesting access to a room later, when the heating problem was fixed (apparently involving the boiler) so we could shower before our flight. This request was accommodated by allowing us to keep our room until we returned from downtown Dallas in the afternoon. One of the main reasons I chose this hotel was the opportunity to swim before a long flight, as a means of assisting my back problem- but the swimming pool was closed for maintenance and no warning of this had been provided on Bookings.com. We arrived without any US currency and the hotel ATM was not working (nor was it fixed before our departure). Fortunately, a nearby gas station had a working ATM but it charged an exorbitant fee for its use! We were initially given the wrong category of room-with 2 double beds rather than a King bed room. We were later allocated the correct category upon request. The Starbucks Cafe was closed when we arrived at midday, and remained so all afternoon- and was closed again for much of the next day. There were two paper cups in the room - okay for single use (coffee) but why not provide glasses for drinking water? Overall, the hotel has the air of neglect. Parts of it are being renovated, but that is no excuse for the numerous problems and deficiencies. We are "Hilton Honors" members but have lost confidence in this hotel brand.

Negatives: Room was cold Food was ok Expensive for the facilities provided