OYO Hotel Pearsall I-35 East

Negatives: They robbed us of money. We were forced to sleep there for one night - which we needed to pay (again) with cash on the spot. There was some indian family who were saying they are the new owners, that they do not have us registered, wi-fi was not working, so we had problems force them to accept that we indeed have reservation for two rooms. They said they have only one - after our disilusion they gave us one more room without bathroom/wc. And they refused to accept that we paid already. They said OYO will return money, but that didn't happen - at least to my knowledge. No apology whatsoever even. The place was nothing like on the pictures - very old furniture (in a bad way), smell. I was messaging booking.com about the situation, booking.com saw that the second night we were on different place, but we did not receive the money already paid back. One of 3 worst experiences ever (I had 30+ bookings on booking.com and another maybe 50 elsewhere).

Negatives: Hotel is not OYO. Under renovation. Thin towels. No wifi, no coffee, no breakfast. Not as advertised.

Negatives: My booking room was not available then no hot water beds were not even the size I needed and did not have availability for a disabled person.

Negatives: The hotel manager was super rude. The hotel was not in good conditions very horrible.

Negatives: No hot water canceled and left never received my full money back as they mentioned was there about 2 hours till we found out no hot water..

Negatives: I had bugs on my bed and the wall. Only a few that I killed the first night there but after that I didn’t see anymore.

Negatives: a lot of roaches, dirty, microwave was dirty and didn't have a plate, sheets smelled dirty, toilet seat was dirty, didn't flush

Negatives: Water was not hot

Negatives: The room was dirty. Refrigerator smelt spoiled. Bathroom light didn't work. No hot water.

Negatives: The room was dirty. Refrigerator smelt spoiled. Bathroom light didn't work. No hot water.

Negatives: When I arrived at the hotel, the office was closed and there was on the door a paper with phone number to call for assistance. I called and a person told me that there was no room available, that there were overbooked. I replied that I had made a booking with booking.com and that I had a confirmation. The person said it was a mistake from Booking. I was told not to worry that I would not be charged. And guess what, after the trouble of having to find another hotel at 11pm, a couple of days later, I received a message telling that I was charge a fee for not showing!!! Absolutely unacceptable!!!

Negatives: When I arrived at the hotel, the office was closed and there was on the door a paper with phone number to call for assistance. I called and a person told me that there was no room available, that there were overbooked. I replied that I had made a booking with booking.com and that I had a confirmation. The person said it was a mistake from Booking. I was told not to worry that I would not be charged. And guess what, after the trouble of having to find another hotel at 11pm, a couple of days later, I received a message telling that I was charge a fee for not showing!!! Absolutely unacceptable!!!