Homewood Suites by Hilton Dallas-Plano

Negatives: Having to leave

Negatives: Having to leave so soon

Negatives: The room they had for me had bedbugs, I went to the receptionist and told her. I was switched to another room and it smelled of strong urine and had stains on the couch and bed. So I immediately went back to the receptionist to get a refund. At first she acted like she didn’t want to give me a refund. I explained I was only there for less than an hour and I should be refunded completely.

Negatives: They dont respect at all. The only thing they care is money! After 8 nights stay, when I want to extend for one more night, they kicked us out from the room just because we was not able to pay at that moment and they sent us to the lobby until we recieved the card to pay

Negatives: The breakfast was lacking, pancakes were overcooked, kitchen staff was slow in filling up the food.

Negatives: The breakfast was not very good at all. The fruit was out of a can. The elevator location was very far from our room. The bed, sheets and comforter were not comfortable

Negatives: This hotel has many problems and is not recommended at all. First, the sheets were not clean and had stains. Even after the change, the new bed sheet was dirty and had a red stain. The rooms were not cleaned regularly and completely, and the carpets were not completely swept. When we moved to a new room, there was no washing liquid in the kitchen. The dishes in the kitchen were incomplete and damaged. The pots had no lids and the pans were full of scratches. The sofa bed was completely damaged and all the springs were broken and it could not be used as a bed. The breakfast of the hotel did not have a good variety and quality. Back in the day, when the bread, jam, or orange juice ran out, it was not replaced until a week later, and the same food left over from the previous day was served again. First I had booked a room for 5 nights then I booked again for 3 more nights and both times I paid the fee on time before entering the room. But for the third time, when I tried to book there for another night, we were kicked out of the room while I had a sick 11-month-old baby and a 10-year-old child and a lot of luggage, and they told us to sit in the lobby until the money was paid. Since we were new arrivals and did not have a credit card, we had to wait for someone else, so we waited for 5 hours in the hotel lobby and only after paying, they gave us the key. The only thing that matters to the management of this hotel is money, and money and nothing else. So actually this hotel is money friendly not family friendly! Consider this

Negatives: This hotel has many problems and is not recommended at all. First, the sheets were not clean and had stains. Even after the change, the new bed sheet was dirty and had a red stain. The rooms were not cleaned regularly and completely, and the carpets were not completely swept. When we moved to a new room, there was no washing liquid in the kitchen.The dishes in the kitchen were incomplete and damaged.The pots had no lids and the pans were full of scratches.The sofa bed was completely damaged and all the springs were broken and it could not be used as a bed. The breakfast of the hotel did not have a good variety and quality. Back in the day, when the bread, jam, or orange juice ran out, it was not replaced until a week later, and the same food left over from the previous day was served again.At first I had booked a room for 5 nights then I booked again for 3 more nights and both times I paid the fee before entering the room. But for the third time, when I tried to book there for another night, we were kicked out of the room while I had a sick 11-month-old baby and a 10-year-old child and a lot of luggage, and they told us to sit in the lobby and relax!! until the money was paid. Since we were new arrivals and did not have a credit card, we had to wait for someone else, so we waited for 5 hours in the hotel lobby and only after paying, they gave us the key. The only thing that matters to the management of this hotel is money, and money and nothing else. For all of these, I not only will never choose here to stay but also dont recommend it to any one.

Negatives: None