Tru by Hilton the Colony
5252 Memorial Drive
The Colony, TX 75056, US
The Colony, TX 75056, US
Tru by Hilton the Colony welcomes pets at their pet-friendly accommodation. Pet fee is $50/stay (1-4 nights) $75/stay (5+ nights). The number of pets allowed is 2. Pet weight limit is 75 lbs. No breed restrictions. *Dogs and cats are welcome.
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About This Property
Located in The Colony, within 16 miles of Historic Downtown Plano and 18 miles of Preston Center, Tru By Hilton The Colony provides accommodations with an outdoor swimming pool and free WiFi throughout the property as well as free private parking for guests who drive. This 3-star hotel offers a 24-hour front desk. The hotel features family rooms. Each room is equipped with air conditioning, a desk and a flat-screen TV, and certain rooms at the hotel have a balcony. Guest rooms will provide guests with a fridge. Highland Park Village is 20 miles from Tru By Hilton The Colony, while Southern Methodist University is 21 miles away. Dallas-Fort Worth International Airport is 17 miles from the property.
Room Types
1 King Bed (non-refundable)
1 King Suite Mobility Hearing Accessible Tub Non-Smoking (non-refundable)
1 King Hearing Accessible (non-refundable)
2 Queen Beds (non-refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning In Public Area
- Bar
- Cleaning Products Available
- Coffee Shop
- Contactless Check-in/out
- Daily Disinfection
- Daily Housekeeping
- Designated Smoking Area
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Fitness Center
- Free Breakfast
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Hand Sanitizer In Guest Accommodation And Key Areas
- Hygiene Certification
- Indoor Pool
- Ironing Amenities
- Laundry Services
- Luggage Storage & Lockers
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Pool
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Restaurant(s)
- Safety Deposit Box
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- Wheelchair Accessible
Recent Reviews
Review
Very good
Positives:
Friendly and helpful staff
Room was clean and comfortable
Checking in and out was easy.
spacious parking lot in front of the entrance
Negatives:
breakfast was very basic
Review
Stayed for one night
Review
Exceptional
Positives:
It is a different concept. I like the simplicity for the price. The breakfast looked for accommodative. Neat facilities and well lighting at night in the parking lot
Review
Simple affordable and neat
Positives:
Loved the options at breakfast, bed was comfortable and room spacious. The texture on the accessible bars made showering free of anxiety.
Negatives:
The handle of the hand-shower head wasn't on tight enough and water was coming of of it 6 directions. Opted not to use it.
Review
Exceptional
Positives:
The staff was very helpful and friendly and our handicapp room was great, clean and just what we needed
Negatives:
N/A
Review
Wonderful
Positives:
The facilities are clean and the breakfast is complete.
Negatives:
The customer service was terrible, they made me and my children feel very uncomfortable from the moment I checked in but I had already paid for two nights so I had no choice but to stay.
Review
Pleasant
Positives:
The greeting from clerk at the front desk.
Negatives:
No dislikes
Review
Exceptional
Review
Exceptional
Positives:
Clean, check-in process and the digital keys!
Negatives:
Even with the blackout shades the room was very bright at night because of all the stadium light outside the room.
Review
Nice room and a decent...
Review
Exceptional
Positives:
Good sized room.
Nice breakfast options.
Overall - modern and clean
Digital key was a first, but had some trouble getting my wife logged in to be able to share it with here and still ended-up having to get a plastic key card.
I really liked the blackout curtains.
Complimentary bottled water was nice and having the room cooled down at arrival time was very much appreciated.
Negatives:
The room could have used a couch and a microwave. We only stayed one night, but if it had been longer, would have missed having a chest of drawers for clothing storage.
The sink faucet was loose in its mounting and appeared that it could have become disconnected at any time. Room 214
I could have been seriously injured when the bench seat in the ADA room shower collapsed underneath me due to improper positioning and assembly (I only weigh 225, not 400 lbs). After I looked at it, the legs were not levelled properly and there was supposed to be a safety locking pin in place and it was found to be dangling from it's chain, which was the reason for the collapse. NOT ACCEPTIBLE Housekeeping Team needs to be made aware of this and trained properly.
Review
I would stay there again...
Review
Superb
Positives:
Great staff, great room, great experience
Negatives:
Mini-refrigerator was not working properly because it was the same temperature in the fridge as in the room.
Review
Great
Review
Very good
Note: It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. TripsWithPets.com is not responsible for any inaccuracies in the photos.
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