Crystal Inn Hotel & Suites - Midvalley

Positives: I have to admit this hotel is truly exceptional for the price! Friendly staff, clean rooms, enough of parking space, situated in the city center but still surrounded by calm neighborhood. Btw, the breakfast was amazing! The one of a few I’ve finished while traveling around States and what more, I came for extra portion! Would definitely book again!

Positives: Vanessa at the front desk was awesome...although we arrived a bit early she offered to buy us drinks while we waited for our room. We had the Jacuzzi suite which was super comfortable, clean and quiet. We have not yet had breakfast as I write this, but I assume it will be up to the quality shown by the rest of this property. Highly recommended.

Positives: nice, friendly, efficient staff. Accomodating. On a solo bike tour and allowed bike in room. Toom was great, breakfast was good. I had never dtayed a Crystal Inn, but will again.

Positives: Spacious rooms cleanliness

Positives: Friendly staff and great location. It was so nice the staff had breakfast bags for the runners available early in the morning. We appreciated the very kind and helpful staff

Positives: The Crystal Inn Hotel & Suites is hands down the best hotel in Salt Lake and its surrounding areas. I can only liken it to my hotel stays in Las Vegas and Palm Springs with my parents and beloved grandparents in the 1970’s &1980’s. The customer service at the Crystal Inn is from a dying pool of ideologies surrounding restaurant and hotel management in which people actually took pride in their various positions and truly believed in providing their guests with a superior customer experience! Well with regard to outstanding customer service the Crystal Inn does not disappoint! And folks believe me you we’ve stayed in just about every hotel in the area! And absolutely no one does it like the Crystal In! Honestly no detail is too great with regard to the meticulous efforts of upper management and their employees. Specifically, the general manager, Vanessa. I had to take a double take when walking back from the car through the 1st floor corridor and sure enough it was Vanessa, who I had just spoke with the day before on the elevator and she was wearing her GM garb. Anyhow on this day she wore one of the housekeeping outfit. She stood reviewing a piece of paper and I said, “Hi Vanessa!” She immediately looked up from her paperwork and smiled from ear to ear. Anyhow we had a brief back and forth but she was focussed on getting back to cleaning the guest room. Now I thought that is total dedication! It really shows one’s character as well as leading by example ergo if Vanessa can step-in to lend a hand in any employees duties. Well the employee in any of these departments think to themselves, “Hey, I might be able to be promoted into a different position but until then I’ll strive for excellence!” When walking into the hotel lobby you are greeted with a welcoming smile and a respectful yet refreshing playful banter! So the front desk employees really set the stage for one’s stay at the hotel!

Positives: Comfy bed, spacious suite, really nice breakfast, friendly staff, convenient to airport.

Positives: Good property