Metropolitan Inn

Negatives: When I arrived to check in, I was greeted by a very not well speaking English front desk lady. She informed me I booked a "casey" room. I asked 3 times what they was, and all I got was ill show . I finally said it better not be a shared room. I refuse to put ny 16 year old son in a room with strangers. She was EXTREMELY RUDE and said, "Then why did you book it. She said that several times. I informed her several times I didn't book a shared room. I booked a double queen room with an upgrade room if available. She insisted I booked the shared room, and that's what I was getting, and she could not change it. I was furious and called booking.com. the lovely lady from booking.com called the hotel and was immediately put on hold, but the front desk clerk. The clerk was on the phone with the mngr. I'm assuming and got my rooms switched finally. The front desk clerk said she spoke to the booking agency and fixed it. This was a flat lie. The lady from booking.com was still on hold. She never spoke to her until almost 6 minutes later. When she finally took the call, she refused to give the agent her name and cooperate with her on the phone call. The front desk clerk was rude, lied, disrespectful to me and the problem and completely ruined my night. I know what I booked. I had proof, and she refused to hear it. Just plain mean. I did end up in my double queen room, but it was not because of her it was because of whoever she called told her to fix it. I had also asked this lady where to do laundry, and if i could get change. I explained I needed enough quarters for 2 loads. That's $8.50 according to the price chart they had posted. She says I'll give you 2 dollars worth. I said no, that's not even enough to do 1 load. She gave me 4 dollars worth. So i had to to dig in my purse for more. Then, she sent me to the 3rd floor, and the laundrey services were on the 1st floor. At this point, i felt like she was just screwing with me.

Negatives: No breakfast, it didn't feel safe to walk around the neighborhood. We had some plumbing problems.

Negatives: Nothing at all.

Negatives: Good

Negatives: The bed was hard! The elevator looked like that it's original For the building!

Negatives: Location