Extended Stay America Select Suites - Richmond - West End - I-64
10961 W. Broad Street
Henrico, VA 23060, US
Henrico, VA 23060, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
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About This Property
This Extended Stay America - Richmond - West End - I-64 is located in Glen Allen and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi. Every kitchen at Extended Stay America - Richmond - West End - I-64 is equipped with a stovetop, microwave and a fridge. The hotel also provides guests with laundry with extra pillows. Bi-weekly housekeeping services are provided for free and daily provided for a fee; towels and linen exchanged at the front desk. The property offers free onsite parking. Attractions within close proximity to the hotel include the Short Pump Town Center, the Bowl America and the Regal Entertainment Theater.
Room Types
Studio Queen Accessible Non-Smoking (refundable)
Studio Queen Non-Smoking (refundable)
Studio King Non-Smoking (refundable)
Studio King Accessible Non-Smoking (refundable)
Deluxe King Non-Smoking (refundable)
Studio 2 Queens Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Food Delivery
- Free Parking
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Meeting/Banquet Facilities
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Smoke Alarms
- Spa Services
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
- Wheelchair Accessible
Recent Reviews
Positives:
When I reached there it's already midnight almost 3 am . Front clerk was not able to check us in but he did created for us as a walking reservation cauae of we request him . It's midnight and drove almost 8 hours plus we had pet with us. In the case front clerk gave us access and finally we are able to checked in .our room was clean and hotel seems like very quite .
Review
No complain helpful and friendly.
Positives:
Clean room very quiet and convenient to stores and restaurants
Negatives:
Everything is fine
Review
Exceptional
Review
Very good
Positives:
The price
Negatives:
The room was filthy. I complained and they did nothing.
Review
Very poor
Positives:
My stayed was not bad at all . Front desk was helpful and very communicative. Room was clean no complain
Review
Nice stay
Review
Exceptional
Positives:
Exceptional
Review
Pet friendly, clean and quit...
Positives:
When I was showed up at the property I ask a favor to the front desk person if they can gave me a cheaper rate . Front clerk called the manager and ask manager permission and gave me cheaper rate and gave me access as a walking . Great service sometimes you barely get that good guest service .Talking about cleanliness room was clean no issues .
Review
Satisfied and good customer service.
Positives:
I paid upfront and paid in full when I booked my reservation, but when I arrive, I was told that because I paid through Booking.com that I had to pay again and then a hold would come off my account. I had to open my bank account app to show them that my payment was posted and there was no pending payment and show them my receipt. Had I not shown them my receipt they would have double charged me For $200. This reflects on them not being efficient and trying to make extra money off of customers.
Negatives:
For it to be in the short pump area, I expected the upkeep of the room to be different. The paint had chips on the walls, the curtains were dusty and halfway falling off the windows. Around the bed on the headboard was extremely dusty and had a few cobwebs. The room needs to be updated. It does not fit the type of location that it’s in.
Review
Passable
Positives:
Room was clean , quit place, meet your budget if you are very concern about spending . Staff was pretty communicative they know about guest service and how to Handel the situation also manager was present very helpful and understanding.
Review
Exceptional
Positives:
Exceptional
Review
Cleanliness, quite and safe
Positives:
Went that property late night . Hotel lobby was closed was when I called someone came and help me out . But my reservation got canceled due to late check in means 3 am . Front clerk price match my rate and gave me access . Thanks for that
Review
Helpful, professional staff
Positives:
nice customer service
Negatives:
roaches and bugs , shower not clean, hair all in the tub like it wasn’t never cleaned.
Review
Poor
Positives:
None
Negatives:
The rooms were dirty, Mould, growing under the sink, repairs needed, updating needed, smelly, floor is nasty, bathtub needs replacing, drafting room, air coming under the door, tape left on the windows for the curtains to be closed at all times, Overall I would not recommend this place for anyone to stay at that I know.
Review
Disappointing
Review
Passable
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