Candlewood Suites : Richmond - West Broad
2100 Dickens Road
Richmond, VA 23230, US
Richmond, VA 23230, US
Candlewood Suites is pet friendly! Pets weighing less than 80 pounds are welcome. A non-refundable pet fee will be charged to the guest’s account upon check-in based upon the length of stay -- 6 nights up to $75, 7+ nights up to $150. Proper medical certification specifying that all vaccinations are up to date must be available upon request. Pets may be left unattended in your room. However, if you leave the premises of the hotel with your pet unattended in the room, the pet must be in a crate or pet carrier while you are gone.
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About This Property
Candlewood Suites Richmond - West Broad, an IHG Hotel features a fitness center, garden, a shared lounge and restaurant in Richmond. This 3-star hotel offers a 24-hour front desk, a business center and free WiFi. The property is non-smoking throughout and is located 7 miles from Greater Richmond Convention Center. All guest rooms will provide guests with a fridge. The hotel has a grill. University Stadium is 5 miles from Candlewood Suites Richmond - West Broad, an IHG Hotel, while Virginia Commonwealth University School of the Arts is 6.8 miles away. The nearest airport is Richmond International Airport, 15 miles from the accommodation.
Pet Amenities
Candlewood Suites offers its pet guests designated dog relief areas complete with waste disposal bags as well as a door magnet that alerts staff that your pet is a guest at the hotel. Many locations also have doggie treats at the front desk.
Room Types
1 King Bed 1 Bedroom Suite (refundable)
1 King Bed Studio Suite Communication Accessible (refundable)
Studio Suite (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- ATM Or Cash Withdraw On Site
- Access To Health Care Professionals
- Air Conditioning
- Air Conditioning In Public Area
- BBQ Facilities
- Babysitting/Child Services
- Bar
- Body Thermometer Available
- Bowling
- CCTV Security In Common Areas
- Car Rental Available
- Cashless Payment Available
- Cleaning Products Available
- Contactless Check-in/out
- Convenience Store
- Daily Disinfection
- Dishwasher
- Elevator
- English
- Express Check-In/Check-Out
- Facilities For Disabled Guests Available
- Fire Extinguishers
- Fireplace
- First Aid Kit Available
- Fitness Center
- Food Delivery
- Free Face Masks
- Free Parking
- Free Wi-Fi
- Garden
- Golf Course
- Guests Can Opt-out Of Daily Cleaning Service
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating In Public Area
- Hygiene Certification
- Individually-wrapped Food Options
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Luggage Storage & Lockers
- Meeting/Banquet Facilities
- Microwave
- Mobile App For Room Service
- Non-Smoking Rooms Available
- Non-smoking Property
- On-site Parking
- Outdoor Recreational Features
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Restaurant(s)
- Room Service
- Safety Chain And/or Latch On Doors Available
- Safety Deposit Box
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Spanish
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Temperature Check For Guests And Staff
- Tour Services
- Wheelchair Accessible
Recent Reviews
Positives:
Friendly staff, good location, size of the King suite was very good for the price.
Negatives:
Lot's of things not up to par: the hotel had run out of water botttles to purchase, so I had to drive to get my own; one of the bedside lamps did not work; the heating system control did not work properly; the lever on the reclining chair did not work properly, etc.
Review
Lack of care and maintenance...
Review
Exceptional
Review
Superb
Positives:
quiet comfortable and clean
Negatives:
that the housekeeping bangs on the door right at 11:00
Review
Exceptional
Positives:
Location
Review
Waited 15 min before someone...
Review
Very good
Positives:
From check in to check out, hospitality service was above and beyond my expectations. I was greeted by friendly and SMILING staff, both front office and service staff. The room was MUCH BIGGER than my expectations and the beds are very comfortable. The location is very secure and easy to find. I highly recommend this hotel to anyone in the Richmond, VA area. Can't speak for other locations, but both thumbs up for this one. I will DEFINITELY return to this location when I return to the area.
Negatives:
One hiccup. Upon check out, 2 female office staff members were in the office by front desk sitting in chairs I assume having a meeting and looked at my husband and me as we were standing at the front desk for check out. We stood there a good 5 or more minutes before we said,
" Hellooooo" and the lady held up her index finger as to signal us to wait longer. I became offended and told my husband to wait because I was going to the car. Finally a third lady appeared out of the general manager office and assisted us with the check out process. She was very courteous. Otherwise, our stay was wonderful.
Review
When in Richmond, VA, this...
Positives:
The staff was nice and friendly
Negatives:
Bed bug, water wasn’t working, weird smell
Review
Horrible wish I could get...
Positives:
Room was spacious and wasn’t a lot of noise from rooms next door or upstairs
Negatives:
The tub wasn’t cleaned and ice machine in freezer didn’t work properly and it looked as if someone took a shower and used the bathroom before I checked in
Review
Passable
Negatives:
Room could be colder
Better tvs
Review
Very good
Positives:
Room is spacious
Negatives:
Communication on late checkout
Review
Disappointing
Review
Very good
Review
Superb
Negatives:
Tried to cancel because of the Hurricane with no response and understanding.
Review
Bad
Positives:
Amazed at the services sand facilities.
Negatives:
Shower water cut trickled from strong flow down to nothing during my shower. Could not get it to come back on.
TV in bedroom kept hunting for channels on the 2nd night and never did return to function.
Review
Started out outstanding and then...
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