DoubleTree by Hilton Vancouver

Negatives: Our toliet overflowed . Somehow it got clogged and it started to over flow. We only used regular amount of toliet paper after going pee. I called the front desk and asked for help. They said ohh I can give you a plunger and towels. We'll send them over. I waited 5 mins and still nothings I went to the front desk where a team member handed me a plunger a pair of rubber gloves and 2 towels. I felt as though a mop or cleaning supplies would be provided or a bag for the towel or a hotel member to come help at least bring me the stuff. This was at 6 30 am . No help at all. I had to empty rhe used garbage bag to place all the wet towels in so they wouldn't continue to leak on the floor. We didn't use the restroom or were able to take showers because we didn't want yo step on the ground with dirty toliet water on it after washing ourselves. I was kind of disappointed how this was handled. Please help staff understand what's needed for things like this. Like cleaning supplies. Thank you

Negatives: They explain that the couches look the way they do because of a chemical they used during Covid, they are peeling come on it’s been a few years now since then cover them or get rid of them because no one is sitting on them.

Negatives: The room was by the side door and people came and went at all hours. I understand there is a remodel going on and the room really needs it. No free breakfast.

Negatives: pet policy was not correct on website, staff would not honor what website stated and acted rude and condescending. room furniture was awful.

Negatives: There are bushes on the corner when leaving the property that block the view of on coming cars. This should really be trimmed.

Negatives: Actually making sure the room is fully equipped for that price or offer a discount neither was offered

Negatives: Smell

Negatives: I electronically requested airport shuttle service at 5am and received an email stating my request was approved. Upon arriving at the hotel we were told the shuttle did not start until 7am, negating my main reason for booking a room there. We were forced to Uber instead.

Negatives: Hotel was under construction and renovation, wish I knew that when I booked the room, or any communication prior to trip. Room was nice, but furniture was very old and some of it torn.

Negatives: Furniture and Decore in this room were the worst I have ever encountered. Furniture had many rips in them. Looked like a dog or cat had used it for scratching posts. Room was also dirty. Cobwebs and dust in the corners. Absolutely the worst hotel I have ever stayed in.

Negatives: Staff is rude. Especially a lady at front desk. There were really old discussing couch and ottoman that were torn all over. We missed breakfast because we were told it ended at 11am. We watch staff eat the leftovers and we’re told we’re welcome to what’s left over but the cleaning lady took most of it. Building inside some hallways are torn apart. Why be open and charge so much if it’s not up to standards. We stayed because we were passing threw. But we will never stay again. Just very disappointed in everything especially the staff.

Negatives: The future in the room. Had to ask for towels and pillows. Night desk (Male) clerk was never available. Overall understaffed and not clean.