Hotel Dena Pasadena Los Angeles a Tribute Portfolio Hotel

Negatives: The housekeeping staff did not clean the room properly at all. Attention to details was lacking and wouldn’t bother cleaning up the coffee cups or coffee granules on the table. On our last night they didn’t bother cleaning our room at all. Coffee cups were never replenished and we always had to call for them to bring them up. No safe on the room but it was brought up when we requested. Balcony was also not cleaned.

Negatives: Restaurant staff made mistakes on our order. Over price food.

Negatives: The room definitely needed some much needed TLC. The bathroom did not have a fan or even common toiletries…a bit disappointing for the cost per night. Wallpaper was coming off the wall…and the glorified patio with a “sitting area” was extremely small…

Negatives: Common areas were very warm. Front desk were not friendly at all. Never said hello or asked if we needed assistance. Even the room service delivery were unfriendly. Floor hallway was dirty. Same trash that was there when I checked in was still on the floor 3 days later. We weren't notified that housekeeping services had to be requested by front desk at check in and nothing in the room stated this at all. The first day we were out and about rushing to come back and shower to go back out to dinner and when we walked in our room hadnt been cleaned and we needed towels which took a long time to receive. The rest room had no extra kleenex or toilet paper so we ran out the next day and had to request these items. It just seemed we had to keep calling for things that normally would be checked when housekeeping comes to refresh the room .... toilet paper, tissue paper, clean glasses, empty trash cans, etc. Every time we called to get items brought to our room it seemed it was an inconvenience for them to provide what we needed. On one of the nights an alarm went off and were asked to evacuate which we did onto the roof of the garage along with a lot of other guests. We were out there locked out wondering if we could go back in. I found my way around the roof top and went down to the lobby and asked front desk if we could come back to our rooms and they stated very nonchanantly that we could and I asked why had't we been notified and let them know that there were a lot of people on the roof of the garage. They said they woud send someone out but once we made our way back to our room, I went and let people in by unlocking the door. Noone had been out to see them or to unlock door. I was so looking forward to staying at this hotel and was highly disappointed. Overall for what we paid for the room was very disappointing.

Negatives: Cleanliness. I had a small patio in my room and there were cigarette buds on the floor of the patio when I checked in. They were not removed for the whole week when I was there. Gross.

Negatives: Service

Negatives: Shower was not good. Weird entrance to the hotel - in like an alleyway. Checkout was not good. The front desk person said my charge was $30 for parking and that's it. I also got an invoice for $30 in my email as well. But my credit card was charged $64.57. I never received an invoice or statement for that amount. Contacting them has not been helpful either.