Best Western Milton

Positives: Worst customer service ever. The staff called Ms Kristy had no duty of care of our family with a disabled child. She gave us room connected with other room where 2 people were constantly screaming. Despite several requests and later begging she had not offered alternative room or refund. The screaming was going on until 3 am. Later she told me to call the police as she would do nothing. Taking her advice, called police. When the police came she took the screaming people’s side and told police it was only talking noise. She asked police if she was right to kick us from the hotel, the police agreed as it was her decision, not a police matter. Even she had advised to call police and now she wanted to kick us from the hotel at 3 am! She did nothing to the people who were screaming all night. This type of person how come work in a chain hotel, God knows. I think she should not be working hospitality industry. We should not be given a connected room at the first place. It was a con by Ms Kristy. Very dishonest and cunning. Our travelling life is more than 30 years and visited 50+ countries never had such worst experience. The management should check regularly how their staff doing to customers. NOT RECOMMENDED