Embassy Suites by Hilton San Francisco Airport Waterfront

Negatives: As a recovering alcoholic I was saddened that the happy hour bar wouldn't provide non-alcoholic drinks at all. I had to separate from my party and go to the restaurant bar to order them, and they weren't free. The happy hour coupon did reduce the price of non-alcoholic drinks, but why wouldn't they be free when alcohol was. Front Desk never advised that the shuttle to the airport required a fee, was first come, first serve, thus not guaranteed transportation and not managed by the hotel. Even though I called before I booked to ask, the airport shuttle was the only reason we chose this hotel over others available at the same or cheaper price. I asked when we checked in, and as we were checking out, we were only told to be out front for the shuttle at 930 am. In my opinion, that's fairly important information for the staff not to impart on so many occasions. We struggled to understand the drivers English, and he refused to take our luggage. We had one carry-on and one regular luggage per person. The shuttle left without us. I asked the front desk staff, and they called the service or driver, I'm not sure. They advised that the shuttle does take luggage. We waited for it to return. The driver then did take our luggage, but at an extra fee. So it was $10 per person to use the shuttle. The transportation experience was made unnecessarily horrendous and extremely stressful due to the lack of information provided. We barely made our flight. We arrived at the gate just before the final boarding call. Lighting was a little odd. The "living room" of the suites only had 2 low light lamps, no top light to brighten the space. It was fine. I just found it odd.

Negatives: Nothing the place is unbelievable

Negatives: Lack of towel hooks or racks to dry the towels

Negatives: Nothing.