Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center
1413 Prudential Drive
Jacksonville, FL 32207, US
Jacksonville, FL 32207, US
Pets are always welcomed guests! A maximum of two pets are allowed in each suite. A $25 (+ tax) per day, per pet non-refundable cleaning fee for the first six (6) nights. Each day thereafter is a $10 non-refundable fee (+tax) per day, per pet. The first seven (7) nights are payable the first night of your stay and is charged at check-in. Service animals will be exempt from this charge. Height and length restrictions apply: pets can be no longer than 36 inches and no taller than 36 inches.
Reserve a room
About This Property
Located 2 miles from Jacksonville city center, this hotel is 1 mile from the dining and shopping options of Jacksonville Landing. Guests will enjoy a free WiFi access and a free local area transport service. A free grab-and-go breakfast including breakfast bars, muffins, hot cereal, coffee and tea is served every morning. All accommodations feature a fully equipped kitchen and a dining area. Extended Stay America - Jacksonville - Riverwalk - Convention Center also provides a flat-screen television. Guests can enjoy a grab-and-go breakfast as well. Extended Stay America - Convention Center - Jacksonville - Riverwalk offers guests an on-site launderette and fax facilities. A safety deposit box is available at reception. Weekly housekeeping services are provided for free. Daily housekeeping is offered for a fee. Towel and linen exchange is offered the front desk. Guests will be 3 miles from the Alltel Stadium and less than 17 miles from the Jacksonville International Airport. Shands Medical Center is 3 miles away.
Room Types
Studio Queen Accessible Non-Smoking (refundable)
Studio Queen Non-Smoking (refundable)
Studio King Non-Smoking (refundable)
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Check in / Check out
Check in time:
3:00PM
Check out time:
11:00AM
Features and Amenities
- 24-Hour Front Desk
- Air Conditioning
- Air Conditioning In Public Area
- Alarm Clock
- Bathtub
- Carpeting
- Cashless Payment Available
- Cleaning Products Available
- Coffee/tea Maker
- Daily Disinfection
- Desk/workspace Available
- Elevator
- English
- Facilities For Disabled Guests Available
- Family Rooms
- First Aid Kit Available
- Food Delivery
- Free Breakfast
- Free Wi-Fi
- Guests Can Opt-out Of Daily Cleaning Service
- Hair Dryer
- Hand Sanitizer In Guest Accommodation And Key Areas
- Heating
- Heating In Public Area
- Hygiene Certification
- Ironing Amenities
- Kitchen
- Kitchenette
- Kitchenware
- Laundry Services
- Microwave
- Non-Smoking Rooms Available
- Non-smoking Property
- Parking Available
- Parking Available (charges May Apply)
- Pets Allowed (charges May Apply)
- Physical/social Distancing Guidelines
- Protective Screen Or Physical Barriers In Appropriate Areas
- Refrigerator
- Room Towels Provided
- Safety Deposit Box
- Seating Area
- Separate Dining Area
- Separate Shower/bathtub
- Shared Kitchen
- Shared Stationery Such As Printed Menus, Magazines, Pens, And Paper Removed
- Shops On Site
- Smoke Alarms
- Spa Services
- Staff Follow All Safety Protocols As Directed By Local Authorities
- Staff Trained In Safety Protocol
- Sterilizing Equipment
- TV & Movies/Shows
- Telephone
- Toiletries Provided
- Vending Machine
Recent Reviews
Negatives:
The booked me in a double I get there its a king this was a business trip not wanting to sleep next to work partner.
Review
Bad
Review
Good
Review
Exceptional
Positives:
The bed was EXTREMELY Comfortable!! That was a nice surprise! The room was very clean! In fact, it was cleaner than more expensive hotels that I’ve stayed in! I did not see any roaches, big or small, and I stayed there for three nights. The room was spacious and the TV was large with a nice substantial remote. The location was between two more expensive hotels. I felt completely safe walking and exercising around outside alone because the area was very well lit!! I ate at a nice Japanese restaurant in walking distance behind the hotel and the food was delicious! I also found a beautiful huge water fountain in walking distance behind the hotel area near River Place and it was absolutely amazing!! This was my first time staying at an Extended Stay Hotel and I will definitely stay here again in the future. It was a great price hotel in a great location that was very close to my work training event. The other three staff members were pleasant and accommodating.
Negatives:
The brown checkered carpet in the hallway was dark and plain ugly. It was not inviting, at all!! If a beautiful carpet is used instead, it would totally uplift and improve the mood and quality of the hotel! Coffee and a nutri-grain bar is not breakfast! Breakfast included needs to be removed from the hotel ad because you have a higher expectation that is disappointing when you find out that breakfast is only coffee and a cookie! If you removed breakfast from the ad, it would seem like a nice surprise to get coffee and a nutri-grain bar instead of a big disappointment! One of the four staff persons that I encountered was rude with me on the phone.
Review
Comfortable Bed, Great Value in...
Positives:
I loved that the bed was so comfortable and we had a full sized refrigerator. Also, the girl at the front desk was very friendly and helpful, even giving us a menu/map to check out.
Negatives:
Maybe the breakfast could have been better.
Review
Have stayed here many times...
Positives:
Nothing
Negatives:
Heat wasn’t working and it was 33 degrees outside my room had roaches
Review
Horrible
Review
Exceptional
Review
Exceptional
Positives:
Close to the hospital I needed to be at
Negatives:
The noise
Review
Passable
Positives:
Location was good
Negatives:
Smelled moldy in the room and fridge hadn’t been clean in some time .
Review
Very good
Review
Bad
Positives:
The room was comfortable.
Negatives:
To find out that I had to pay for parking plus a $100 deposit that I am still waiting to be refunded. Very upsetting when you immediately charge my debit card but it has been over 12 hours and I haven't gotten the $100 refunded back to my account. Breakfast was a joke. I do not consider granola bars and small muffins and coffee, or hot chocolate to be a breakfast. Also, I asked for a hair dryer..never got it.
Review
The location was very good...
Negatives:
check in process
staff rudeness
Review
check in staff were very...
Positives:
The room was adequate.
Negatives:
1. The woman at reception was very rude. I was evacuating from a hurricane alone with my pets I arrived at 2 in the morning after a harrowing 6 hour journey. She couldn’t even bother to hold the double doors open while I maneuvered the luggage cart when it is apparent I have a disability.
2. This same woman was rude to my cousin who called in the reservation for me while I drove. The woman was annoyed that I could not make it until 2am as if I had a choice with the evacuation traffic.
3. Governor Desantis announced hotels in Florida would waive pet fees and restrictions for this emergency. This hotel did neither and Extended Stay America will not refund the fee.
4. It is apparent that this company does not care about its fellow Americans.
Review
Disgusted
Review
Bad
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