Suburban Studios Auburn Hills - Detroit

Negatives: Very dirty, dog food in hall way, elevator smelled gross, dirty freezer, floors in room need sweeping and a good mop job just plain dirty

Negatives: No breakfast, accidently locked key in room around mid night was not able to find staff and get back in room till almost 3:30-4:00amq

Negatives: Well number one there was a TV remote in the room, which didn’t operate the TV had to go onto the front desk new remote at the front desk work on the floor, housekeeping remote off of work back to the room hanging out with no toilet paper in the room at all go back down to the office because nobody answers the phone. Nobody’s there found some sitting on the shelf cockroaches were in the room there were no cups was filthy. There was a big stain on the carpet and the carpet overall looked really disgusting. It was pretty dirty. Wasn’t worth $77 that I spent that’s for sure.

Negatives: The Whole Hotel but great customer service @ the front desk for sure..

Negatives: They never had a deposit, suddenly have a deposit & refused to cancel my reservation. Was told to call back & they turned their phone off and refused to message me back. Customer service couldn’t even get a hold of them. No notice on website about deposit & disregarded me saying it was a non refundable/ no free cancellation booking & still to this day no response & they keep trying to charge my card. Very sketchy. Fix that issue some of us are going through hardship & homelessness & little things like this are major inconvenience because we were short by $30 dollars FOR A DEPOSIT that wasn’t listed nor did we ever have to pay for before

Negatives: The entire hotel was disgusting

Negatives: There was no towels, toilet paper, cups, soap, or anything when I got to my room. I was so tired I didn’t realize until 12am when I went to use the restroom, and get some water. Brutal.

Negatives: Parties and shouting went on all night. Staff had to know. Barking dogs, doors unlocked all along the hall. Place badly needed maintenance. Lights out in room, sticky carpet

Negatives: U did not have my room even tho I had a reservation weeks earlier. It was stressful, but u did make it right. Thank you

Negatives: The room smelled bad. It was dirty. A pit bull dog was roaming around the lobby off leash. The location felt very unsafe. I WANT A REFUND!

Negatives: Uncleanliness, smoke detector laid on dresser, carpet in room and hallways dirty, dirt in kitchen cabinets front of refrigerator soiled residents sitting trash outside their doors, young men hanging out at front desk after 10:00 pm,no electricity or hot water the day we checked out just very sad and poor choice on my part. 6/15/2024,