Hampton Inn By Hilton Moss Point Ms

Negatives: No air conditioning in elevators and hallways. Some lights did not work in our room. Soap dispenser did not work.

Negatives: Everything. When we arrived we were told they did not have the rooms we reserved and prepaid for. They gave them way to allow other guests to extend their stay. They offered us two king rooms (one with a pull out sofa), but were a party of 8 adult size people. There was no way we could have managed in those rooms. They refused to provide us with 4 king rooms. The only other offer was for us to stay at a sister property close. The sister property was a comfort inn which was a lower quality and rate. The refused to provide me a refund of the difference. We are talking about 40-60 dollars. The agent at the front desk was extremely rude and the manager in staff was not much better. I worked in a hotel several years ago and you should never extend a customer’s stay if you don’t have the rooms available. We asked for a refund but they refused. We finally got the manager to see if there were any other Hilton owned properties near that could accommodate instead of the Comfort Inn. She said she called the Doubltree in Biloxi and they were holding 2 rooms for us. She advised the desk agent to cancel our reservation and refund us. When we arrived not only was there not a reservation but she never called and the rate was twice as much which she failed to mention. So far I have not received an email that my card will be refunded for the two rooms I initially paid for. Needless to say I will never sty at a Hampton inn again and I am considering never using Hilton again. So much for my Hilton Honors membership.