Days Inn by Wyndham Liverpool-Syracuse

Negatives: The room smelled bad from the moment I opened the door. The bed was on a metal platform and made noises any time you moved. Lastly, when I went to take a shower, I found head hair in the towels, plural, not just one towel and not just one hair!! Was disgusting!

Negatives: No one came.around we had.trash.no one wanted.to pick up They didn't tell us where to put it Then the guy tells us at.the last minute that we have to leave the next day because they were closing.for the winter. But when i.called then they were ready to book me for.another week. Until they found out who I was then he said I could.stay and pay for the day. At almost double the rate I am not happy at all

Negatives: No breakfast

Negatives: Was not up to par with cleanliness and they placed me beside a 3 room party. Terrible until 2:00am

Negatives: Room wasn't super clean. Breakfast had a LOT to be desired.

Negatives: The room was really dirty. Dust everywhere, mold in the shower walls, there was a brown and orange puddle behind the toilet and the sides of the toilet were dirty, and there was hair behind the toilet. When mentioned to the staff by text message with photos, they sent me an automated message apologizing but didn't correct it. When I went to the front desk in the morning, I spoke with the staff to make sure that I was getting back my deductable for damages and told her I don't want to be held accountable for anything gross in that room. She proceeded to say "we saw the photo. You will get your damage deposit back in 7 days" I thought they didn't see my text message and that it was just automated but by the sounds of it they were trying to ignore my request to get a partial refund for the room given the circumstances or at least a cleaner room. But when I went to the front desk and she said that she saw the messages that I had sent her with the photo and ignored it that made me realize that they knew what they were doing and they knew the hotel rooms were that dirty but they don't care.

Negatives: The company took two $100 dollar deposits on the room (14th November 24). The morning receptionist was dismissive, and unhelpful regarding refund enquiries. To date (six days after the stay) the deposit remains to be refunded.

Negatives: The bathroom had mold around the baseboards, mold on the shower ceiling. Bathroom ceiling was half painted, tye rest of the ceiling was yellow. The vanity / sink area had pipes showing, unfinished wall. We requested clean towels and beds to be made everyday and it did not happen. The 3rd night when we arrived back to our room at 9:30, we had no clean towels put in our room. I had to go to the office to request clean towels.

Negatives: In general, I am not a fan of exterior hotel doors with direct access to the parking lot. As a woman traveling alone, that can be a bit unnerving. Fortunately the area felt safe.