Romer Hell's Kitchen

Negatives: I had a really bad experience at this place. In general, I believe this place have a really bad business standard - so watch out! In short: At arrival, the hotel had cancelled our booking. We (my wife and I) had extra costs of more than 290 dollars due to this cancellation. All in all, this place only cares about their own earnings not legal obligation or the welfare of their guest! The story: Via booking.com I found a nice deal at this hotel for a total of 317 dollars for 2 nights. I confirmed the booking via my credit card and thereby a legally binding contract. I also booked early check in a 11 AM, planning to deliver our car rental back before 1 PM. Tre days prior to our arrival, I received (via booking.com platform) a note from the hotel that there were "a technical glitch happened with the parking package". As I had booked a room and not a parking lot, I checked booking.com and my booking was still confirmed on the booking.com platform. Less than 24 hours before my booking I also got a massage from booking.com customer service that the booking would change rates to 400 dollars plus tax. I replied within an hour and asked "on what legal grounds" but never received an answer. I checked booking.com for pricing and found the price 267 dollars including tax per night. At arrival at the hotel there were no booking. The manager where at the time occupied with a young girl that the hotel had fines 500 dollars for smoking in her room. I talked to the girl who claimed she haven't been smoking in the room. When the manager got time for us, he explained that the hotel had cancelled the booking several days before and referred to the message on parking. We explained that we had a confirmed booking and the hotel was legally obliged to the contract. The manager claimed that our booking only was to booking.com and not the hotel. I tried to call booking.com but could not reachd them. We gave up and found another hotel...

Negatives: Nothing

Negatives: Lift not working!

Negatives: An elevator was always broken daily which then made it long going up or down as working elevator was always full. Towels are not sized for everyone.

Negatives: It was a bit too cold in the lobby, air conditioning could be lowered and I didn’t like the fact they use plastic cups for taking lemon water at breakfast, since it’s a hotel, I expected real glasses.

Negatives: The rooms (especially the ones with connecting doors) are not sound proof at all - our first 2 nights felt like strangers are sharing a room with us. The hotel was able to relocated us internally, which was great to have 3 more peaceful nights. In addition to that, the hotel claimed a hold of over 4600$ for 2 rooms for 5 nights, which is an insane amount to be put on hold - this felt really strange, we never saw something like this before - the hold on the credit card is still in place, so we hope it gets released soon. In addition while reviewing the reviews of others, we noticed some had claimed that they got fined with 500$ smoking fees (even though they said they didn't smoke) - for us everything was ok, though we felt not really comfortable reading about it as this in combination with the insane amount put on hold gave the whole stay some sort of bad taste.

Negatives: The A/C unit needs work - not cool enough - the engineer guy bought us a stationary box fan which did help.