Candlewood Suites Apex Raleigh Area

Negatives: I would like sheets to be changed and fresh towels daily without having to ask - like the old days when this was a standard expectation for the price paid for a room

Negatives: After specifically requesting well in advance (1+ month) a handicap room with a shower for 8 nights, we arrived to find that other guests had been placed in these rooms. We were then given a room until the next day a room meeting our specified request could be given. This was most inconvenient as we could not settle into our stay for another day. We were told that this would be made up to us by removing one night stay from our bill at checkout. Upon check out we were told that this could not be done because we had booked through travel agency and also because we were not IHS members. However, I did remind the individual checking us out that they did have my credit card on file because when we checked in they needed in case we charged anything from the snack area or appliance check out. I was told the hotel manager would call me to see what could be worked out. To date, 2 days later, I have not received a call. Additionally, the kitchenette area was very dirty. The filthy skillet the front desk replaced along with a can opener that was nasty. The shelves above the sink area was also filthy and the collection of dust unbelievable. We will not stay at this Candlewood Suite location again, although staff very nice.