Quality Inn Gallatin-Nashville Metro

Negatives: Firstly, they had no beverage machines anywhere except at the front counter where you check in. We found out that we wanted to buy a coke or chips etc we had to buy that kind of stuff directly from the front desk guy. We asked for an additional 2 nights but they only charged us for one extra night. So that third morning at 11:00 we were called and told we were supposed to be checked out. Thinking we had paid for 2 extra nights, but the front desk said it was only one night.They said they had the room booked already. Which makes me think they got the one extra night's pay out of us, and all the while made us believe we were staying the two extra nights we believed we had paid for. I just believe they probably didn't have anyone to fill the room, so they let us stay that one night. Plus that third night was terrible. The neighbors we had on both sides that third night were the worst. One couple in the room to the left were fighting and slamming things around hitting the walls. The ones to the right of us slammed the doors being their horn and going in and out constantly. I don't believe we'll stay there again..

Negatives: House cleaning never came the last of my 4 nights they wanted to know if I needed maid service

Negatives: Booked for 4 nights, barely made it one. Arrived about 8pm to an empty check in desk. Then saw a young man running from the hotel next door , ended up being the night “manager”. The first room had a door that barely closed, there was a huge hole in the door frame where it looked like the locks had been torn out from someone kicking in the door. Huge gap around the door. Female traveling alone with 2 kids, no way. Back down stairs, back to waiting for the kid to Run from next door. Begrudgingly gave us another room, it seemed better, but not great. Toilet took 3 flushes, faucets dripped, beds were sunken in the middle. Door had to be slammed shut to catch the lock, the bar latch barely closed. 1/2” gap around the door. Slept with a chair against the door, and checked out asap the next morning.

Negatives: It was filthy. I had to have my husband change the bed sheets (because housekeeping had left for night). They did give us clean sheets & comforters. We arrived at 4:00p.m. There were boogers on the window curtain & wall. Tons of dog hair stuck to the carpeted baseboards & corners of the room. Dinosaur toys left from previous guest under the air conditioning unit. The chair, by the window, had food in the seat. Attention to cleanliness needs to be STEPPED WAY UP!

Negatives: The chair in room was almost broken, scribble on one of the walls, the cabinet by the mini fridge door was almost broke off.