Sonesta Simply Suites Memphis

Negatives: Nothing

Negatives: They were very crooked. It was 2 employees that demanded we pay with cash. So they could pocket the money. They put us in a room (324) which was not clean, bathroom have mold on the walls and the ceiling. Toilet kept stopping up, the kitchen sink had a bad leak, and I had to buy a bucket to put under the sink so when I washed dishes the bucket could catch the water leaking. Then it was so bad we had to dump it twice a day. They would not put me in another room. Keep in mind they said I couldn’t book through booking.com anymore because they specifically put me in room 324 and demanded cash payments. I am sure Sonesta Simply Suite does not even know that room 324 is getting rented out because they would not give me receipts when I paid in cash. As soon as I demanded to be put in a more cleaner, comfortable,operable room and mentioned about me calling code enforcement. He threatened to put me and my family out. Then I finally demanded to be treated like a paying customer who gave them $109/ day for 50-60 days he told me I had to check out in the morning. I will be following up with my attorney and contacting Sonesta Simply Suite corporate office because I am sure they are not aware of the scheming and terrible Customer Service that they display. I am a very patient person and put up with a lot of BS from their shiesty staff. I even have proof through cashapp that I paid a Kal Patel over $4200 in payments for room 324 on top of 2,000+ in cash. Keep in mind that 2 of my kids got sick several times which had to have come from the mold on the bathroom walls and ceiling.

Negatives: STAFF LIED ABOUT TAKING A DEPIOST WHEN CHECKED IN AND REFUSED TO RETURN IT TOOK 4 DAYS BEFORE I HAD TO GO TO THERE AND DEMAND MY MONEY BACK I WAS YELLED AND CUSED AT AND HE THROW THE MONEY AT ME

Negatives: I didn't like anything that was in the room. The bathroom was clean, the table was not clean. Absolutely useless. If you want to do business like this then close and open a barbar shop, its better.

Negatives: There is not truck (18) wheeler parking space

Negatives: The roaches, the smell, the amenities barely functioning, the doors locking at night and key cards not working.

Negatives: I didn't like the fact that I had to wait a whole hour just to choose from one roach infested room to the next I mean all the rooms think as well as the hotel.

Negatives: The rooms over all wasn’t suitable

Negatives: My room was so uncomfortable. The AC did not even get the room cool and it was set at 60. The kitchenette was falling apart, the fridge wasn’t cold, the table was bowed and if too much weight was placed on it one more time it’ll break. The tv was working but broken, the remotes had no batteries. I stayed for maybe 4 hours and left.