Residence Inn by Marriott Austin-University Area

Negatives: We previously have stayed at this hotel, and since that time the conditions have deteriorated immensely. The air conditioner in our room sounded like a diesel truck was driving through the room, very noisy. The staff tried to fix the problem during our stay and were not able to do so. And we were told that there were no other rooms available, which I did not feel was true, as we never saw anyone in the hall on our floor. But later, that same day, they did offer to change our room so once again, I was not confident they were telling the truth initially The breakfast provided was marginal and the hotel used Styrofoam plates instead of normal heavier plates. Some of the seating areas in the main lobby were very worn out with the fabrics, torn or threadbare. And finally the TV service, which was DIRECTV, very many times, froze as if it was searching for the signal when the weather was fine.

Negatives: We previously have stayed at this hotel, and since that time the conditions have deteriorated immensely. The air conditioner in our room sounded like a diesel truck was driving through the room, very noisy. The staff tried to fix the problem during our stay and we’re not able to do so. And we were told that there were no other rooms available, which I did not feel was true, as we never saw anyone in the hall on our floor. But later, that same day, they did offer to change our room so once again, I was not confident they were telling the truth initially The breakfast provided was marginal and the hotel used Styrofoam plates instead of normal heavier plates. Some of the seating areas in the main lobby were very worn out with the fabrics, torn or threadbare. And finally the TV service, which was DIRECTV, very many times, froze as if it was searching for the signal when the weather was fine.

Negatives: I liked everything about this property.