TownePlace Suites by Marriott Dallas Downtown

Negatives: I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.

Negatives: I had called early on the day of arrival & informed the hotel that I was going to have a later check-in than 4pm. Check-in at hotels are generally 3pm & saw this was later than usual which was fine for this occasion; had it been any other time i would have reconsidered another hotel in the area. The hotel rep asked what time & I verified between 8pm-9pm. The rep stated as long as it was before midnight there was no prob & the reservation wouldn't be automatically canceled. I asked the rep to please make a note of this on my reservation & she stated she did. When I arrived & proceeded to check in, the front desk attendant stated that my reservation was canceled by Priceline 2 weeks prior. I had all the confirmation & reminder emails & showed the attendant. At first, he (attendant) was requiring me to call Priceline directly to reinstate my reservation. After going back & forth w/the rep who was not customer service centric for an obvious error in the booking system with Priceline & showing him my emails, he gave me a room @ Fairfield Suites that is connected to the same building. The room had been cleaned however someone had used the toilet & not flushed, a piece on rail in the shower was broken & detached, the faucet in the tub was coming out of the wall. The room assigned was subpar to what was expected & paid for. The room overlooked a rooftop with service pipes & it was noisy; the rumble of traffic added to it. Additionally it's in an area where homeless camp out at the end of the city block & around the corner of where the hotel is located.