Hyatt Place Houston-Nrthwst/Cy Fair

Negatives: N/A

Negatives: We recently stayed at this hotel for 3 nights, and our experience was nothing short of a nightmare. Upon check-in, we paid for the entire stay along with a $100 deposit. However, every single day, we faced issues with our room access cards, which mysteriously stopped working each evening. This forced us to return to the reception daily, where we had to argue with different receptionists to regain access to our room. Despite having a booking confirmation and proof that our account was charged, the hotel repeatedly claimed that we had not paid. Each day, they insisted on additional payments, promising to refund us later. Unfortunately, we initially paid extra, but after realizing something was off, we blocked our cards to prevent further unauthorized charges. The situation reached its peak on our final night when they falsely claimed our reservation was only for 2 nights and demanded more payments, plus an additional deposit. The primary person responsible for this mess was Defeny, who was acting as the temporary manager. I have never encountered someone so rude, unprofessional, and utterly incompetent in a customer-facing role. She wasted nearly 5-6 hours of our time arguing with us, even threatening to call the police on two consecutive nights. We agreed, knowing we had done nothing wrong, but it was shocking to experience such hostility. Throughout our stay, Defeny continued trying to charge our cards for random amounts—$100, $76, $7—despite our payment being fully settled. Thankfully, we had blocked our cards by then. Ultimately, we were refunded our deposits, but the entire ordeal was a stressful and chaotic experience that left us questioning the hotel's integrity. In the end, we received our deposit back, but the stress and disrespect were unbearable. This hotel clearly lacks proper management and customer service training. We will never stay at a Hyatt again—this experience was truly the last straw.

Negatives: We recently stayed at this hotel for 3 nights, and our experience was nothing short of a nightmare. Upon check-in, we paid for the entire stay along with a $100 deposit. However, every single day, we faced issues with our room access cards, which mysteriously stopped working each evening. This forced us to return to the reception daily, where we had to argue with different receptionists to regain access to our room. Despite having a booking confirmation and proof that our account was charged, the hotel repeatedly claimed that we had not paid. Each day, they insisted on additional payments, promising to refund us later. Unfortunately, we initially paid extra, but after realizing something was off, we blocked our cards to prevent further unauthorized charges. The situation reached its peak on our final night when they falsely claimed our reservation was only for 2 nights and demanded more payments, plus an additional deposit. The primary person responsible for this mess was Defeny, who was acting as the temporary manager. I have never encountered someone so rude, unprofessional, and utterly incompetent in a customer-facing role. She wasted nearly 5-6 hours of our time arguing with us, even threatening to call the police on two consecutive nights. We agreed, knowing we had done nothing wrong, but it was shocking to experience such hostility. Throughout our stay, Defeny continued trying to charge our cards for random amounts—$100, $76, $7—despite our payment being fully settled. Thankfully, we had blocked our cards by then. Ultimately, we were refunded our deposits, but the entire ordeal was a stressful and chaotic experience that left us questioning the hotel's integrity. In the end, we received our deposit back, but the stress and disrespect were unbearable. This hotel clearly lacks proper management and customer service training. We will never stay at a Hyatt again—this experience was truly the last straw.

Negatives: Na

Negatives: The room wasn’t that clear, refrigerator didn’t work

Negatives: It was dirty and there were problems with 3 rooms that I was assigned to during check in. As a result I didn’t stay

Negatives: I booked a double queen room and was given a king because I was told that a large group was checking in, and they all requested 2 queens. I was put in a king with no ac. Yet the next morning at 6 am, I was switched to 2 queens by and desk clerk.

Negatives: Only one elevator was working

Negatives: Arriving there were no carts available to move all of my belongings up. I traveled for work and had multiple computers and extra monitor. After getting in the room I turned the air down and unpacked and got settled. I stepped out for a little bit and upon my return the ac was clearly out and it was 74 degrees in the room. I contacted the front desk and she advised no one could assist with the ac that evening but I could move rooms. I told her I preferred not to move rooms due to all of the items I had and I asked if it could be repaired the next day. She assured me it would be repaired the next day, so I spent the evening very uncomfortable and got little sleep. I left the room at 11:30am the next day to attend work meetings and returned around 6:30 to a 75 degree room. I went down stairs to discuss the issue with the desk clerk Holly, to which she stated she took the request but was unsure why it didn’t get fixed. I explained that if it could not be fixed I would like to check out and receive a refund back for the 3 additional nights that I had booked. She stated she could not give me any refund because I didn’t book with the hotel but she could transfer me. I explained again that I suffered through a sleepless night the evening before because I did not want to switch rooms as I’d have to pack everything up and move it. I recently had a surgery and I’m not supposed to carry anything over 5 pounds with that arm and that this was a huge inconvenience. She again stated she could not refund me and I requested to corporate office number. I contacted them and expanded the situation and I was told a manager would call me the next day. I explained to the lady on the phone that if I needed to pack my belongings to move rooms I would pack and leave the hotel and require a refund. I did leave the hotel at 7pm on 11/5 and turned in my room key. I never received a call from anyone and was charged $501.40 for a room that I stayed in 1 night that had no AC!

Negatives: The staff was very attentive & friendly

Negatives: When we entered our room it smelled musty and of cigarette smoke. The couch felt damp as well. We grabbed scented trees from our truck to put in the room otherwise it would not have been possible to stay the night. The sheets and pillowcases were very scratchy. We only needed a place for one night so we made do.