Hampton Inn By Hilton Wichita Falls-Sikes Senter Mall Tx

Negatives: I was informed the day before that the elevator was broken. So I asked to make sure I had 2nd floor rooms as I have a bad knee and didn’t want to walk up 3 flights of stairs. Perla confirmed I had those rooms reserved. After driving 6 hours. I arrived at 4pm, check in was 3pm. And was told my rooms were on the third floor now. And if I wanted my 2nd floor room, I’d have to wait another hour. The clerk at the desk, did absolutely nothing to try and accommodate me. Did not try to problem solve, nothing. She said I can’t do anything, I’m just the desk clerk. I said ask for your manager to do something. She proceeded to tell me how they were short on maids. Not my problem. But I said why don’t you get two maids to clean my 2nd floor room that was promised to me, immediately. She said what about the other guest that are coming, their rooms need to be cleaned. I said, I’m standing here now. They aren’t here. And you don’t know if those rooms they are cleaning are even booked. But you know mine is booked. And it’s an hour past check in. I was tired, long day. And my promised room wasn’t ready. And the clerk was absolutely no help at all.

Negatives: Looking old and dated. Elevator had been broken for months.

Negatives: Elevator did not work. According to the staff it been out sometime.