Hilton Alexandria Mark Center

Negatives: The rooms are very modest, most definitely not worthy of a 4 star hotel. facilities lacking and customer service quite bad with some staff members treating you as if they are doing you a favor. I had an accounting issue with them on a business trip which had never occurred for any other hotel that I have ever stayed in, anywhere in the world. conflicting answers were given and they remained entirely uncooperative to resolve it. suffice it to say, if you need a business invoice, you will not get it neither from them nor booking.com if using the platform to make the payment. this is the only hotel that has done so adamantly (among the many, many I have booked and paid for through the platform, although some staff members told me otherwise). Just be warned in that regard. For me, this experience was enough to put me off Hilton hotels ever again in the future. There are some good, polite, hardworking staff members but they are not in any influential roles. unfortunately they would not suffice in uplifting everything else.

Negatives: The cost of parking — $30 each night — was unexpected and exorbitant. The front desk staff was not friendly nor was she helpful.