Hilton Garden Inn Lake Mary

Negatives: When we arrived we were overcharged by $156. I didn’t not catch it as my husband checked us in. Once we were in room no tv remote, room smelled like paint and my husband told me price and I called about tv remote and price. Spoke to front desk to inquire about price and tv remote. The front desk personnel said that he needed to review the notes and they would get us a remote shortly. After reviewing notes he said we were overcharged and he would fix it. The maintenance man came to room and said that we were going to have switch rooms because the tv remotes are tv specific as well as Hilton programming so any remote will not work. Maintenance man said that the room was closed for renovations earlier and just got opened back up which would explain the paint smell. I called down to front desk and spoke to him again to ask about switching rooms did we need to go to front desk to get key or just meet them at room. Front desk personnel said why didn’t he just bring up a new remote….i advised him of what we were told and he said he didn’t know about switching us because his boss had some rooms blocked up and he would have to call. Meanwhile it’s been at least 30mins the maintenance guy comes back and tries new remote that did not work. He said he was going to have to just switch out tvs. After about 15 more mins we finally get another tv but he said that he would have to come back tomorrow to reprogram room number in corner. Tv read a different room number but we had tv. On check out day I noticed the charge on our card and it was not fixed was still same. I called front desk and spoke with female who said that she did not understand why we were charged higher rate, she knew about the $50 per night incidentals but that still didn’t add up to $156 more, she said it had to be the persons fault who checked us in. She said she has never seen this happen before. She said she would have her manager call when they got in later. We never got a call at all. Very disappointed!!!

Negatives: Construction shower that wouldn't turn off noise

Negatives: Upon arrival we realized that renovations were being done. We were told it would be 20 minutes for our room to be ready. That turned into a hour. After a hour we were told “we don’t know when the room will be ready”. I cancelled the reservation and have yet to receive a refund. This is going on over a week now.

Negatives: Everything they would not let me check in 1 hour early. They were rude and there were about 4 cars in the whole parking lot. And they could not put me in a room until 3:00. They put me in a room where the whole floor was under construction, loud and noisy. I asked the from desk man to have someone clean out room and he basically through a piece of paper at me and told me to write my name and room number and the reason he didn’t even give me a pen and I had to dig to try to find one out of my purse. No one ever came to clean my room the second day I had to chase them down for towels and toilet paper because only one roll was in the room. And then I had to chase them down again because they did not go to my room to clean it to get more towels. Then I asked them to give me towels the last day I was there, and they gave me the bedsheets and the pillow covers and towels. I was supposed to make the bed. I go to this hotel each year and this was by far the worst I’ve ever. Even when I complained? They did nothing.

Negatives: Nothing everything was perfect

Negatives: Nothing Everything was Perfect

Negatives: Had to pay for breakfast 12.95 for a normal continental breakfast was ridiculous.

Negatives: The rooms are very outdated and need a refresher. The carpet smelled in the hallways like cheap cologne and was nauseating. Staff was very good though.